• Location:                          Home Based
• Salary:                             Up to £43,460 per annum
• Contract Type:                 Permanent, Full Time
• Hours:                              08:30 – 17:00, Mon - Fri

**Important**

A full security clearance is required for this role.  Candidates must have lived in the UK for 5 or more years to be considered.

What does a day look like for you here? 

As our CMS Engineer, your primary responsibility is to deliver proactive Managed Services in alignment with contractual obligations with our valued customers.  This includes ensuring optimal performance, compliance reporting, service protection, and lifecycle management for both Private and Public Cloud infrastructure. You'll be instrumental in maintaining secure and optimally functioning cloud services for our customers, taking ownership of 2nd/3rd line incident and operational problems across their platforms to ensure delivery to the highest standards.

You'll also take the lead in proactively monitoring multiple IT estates and ensuring seamless solutions through continuous deployments. Your dynamic approach will foster strong partnerships with our customers, positioning you as a trusted advisor who consistently delivers enhancements in hybrid, public cloud, and IT environments. Acting as an integral part of their IT team, you'll provide expertise, transcending operational boundaries and seamlessly integrating PS solutions. Your contributions will extend to implementing cutting-edge disaster recovery and backup strategies, supporting analysts on escalated incidents, and providing invaluable technical input in meetings.

So, what are we looking for?  

Back to that ambition of ours. We want to be the UK’s go-to managed service provider. That’s where you come in. Ideally, you will have strong technical documentation skills, polished presentations, and the ability to create outstanding technical diagrams. You'll prioritise quality, demonstrating ownership and accountability in all tasks while juggling multiple activities with exceptional time management.

You’ll be a solid communicator with the ability to convey information effectively to various audiences. Building positive relationships with customers, stakeholders, and team members will come naturally to you. Your talent for simplifying complex technical concepts for business leaders, coupled with excellent analytical and problem-solving skills, will also be key in this role.

You should also have:

• Extensive database expertise: Microsoft SQL Server, Oracle, MySQL.
• Proficiency in public cloud platforms: AWS, Azure, GCP.
• Familiarity with private cloud platforms: VMware, Hyper-V.
• Experience in replication, configuration, and ITIL supplier management.
• Technical adeptness in Core Networking and Hosting technologies.
• Advanced database performance optimisation skills.
• Willingness to travel.

Who are we?

We’re a technology business with big ambitions and a friendly northern culture with over 1,000 colleagues. A managed service provider with a passion for delivering business improvements to customers that makes them feel at ease. From cloud-based connectivity to cyber security that creates modern workplaces. We’re trusted by thousands to deliver IT solutions that make life simple and productive.  

We don’t just focus on our customers; we also spend time investing in our colleagues and aim to be as people centric as possible.  We do this by fostering an inclusive and supportive culture where our colleagues feel valued and appreciated. In fact, in our most recent Colleague Engagement Survey, 90% agreed that their manager genuinely cares about them as a person and consistently takes an honest and open approach to communication.

Did we mention the perks?

Daisy isn’t just a great place to work, from day one, you will have access to a wide range of excellent benefits. You’ll receive a generous annual leave allowance, access to our Daisy Grow training platform, discounted health plans with eye care schemes, robust health & wellbeing programmes, in-house Wellbeing Team, extensive discounts system and enhanced family friendly policies. 

We want you to have the best work-life balance possible which is why you will also receive 1 additional day of annual leave for each year you are with Daisy with a balance of up to 30 days.  Birthday? Wedding?  No problem, you get one free day of leave to enjoy these special events, on us!

Your benefits will include:

• Home Working:  Work should work for you, so you’ll have the opportunity to work on a home-based basis.  If home working isn’t for you, you also have the option to work on-site at one of our office locations instead.
• Annual Leave :Kick off your Daisy journey with a generous annual leave allowance starting at 25 days.  You’ll watch it increase 1 day per year up to 30 days, as a thank-you for dedication to us. 
• Birthdays & Weddings: Celebrate in style! You’ll receive one free day of annual leave for your birthday and wedding so you can really enjoy these special moments.
• Learning & Development:  Want to go further? So do we, that’s why “Develop Our People” is one of our company values.  You should have every opportunity to develop your skills and reach your goals.  From day one, you will have access to our internal Daisy Grow learning platform and Apprenticeships to customise your development journey and achieve your career aspirations.
• Health & Wellbeing:  We know that good health and wellbeing contributes to an overall better quality of life.  That’s why we are giving you instant access to discounted health plans, virtual GP services, eye care scheme, employee assistance programme and an internal Well Being Team. 
• Discount Platform:  Who doesn’t love a good deal?  You’ll be provided immediate access to our internal discount platform, The Exchange.  The Exchange will be your new home for discounts with over 1,200 retailers, benefits and ongoing recognition.

Ready to join the UK’s go-to managed service provider?  Apply today or contact our friendly Talent Acquisition Team for more information.