Technical Account Manager
Remote
Customer Success – Customer Success /
Full Time /
Remote
DISQO is the brand experience (BX) platform for understanding every customer experience. Businesses trust DISQO to power better decisions for every customer, touchpoint, and outcome. DISQO's insights, agile testing and advertising measurement products are powered by millions of consumers on the industry's largest opt-in consumer data platform.
When you join DISQO Nation, you join a community that values trust, transparency and innovation. We invest in our employees and apply a bottom-up management approach, rooted in the concept of servant leadership. We approach each day eager to learn, grow, and make a lasting impact. Best of all, we have fun while doing it!
We’re looking for a data-driven Technical Account Manager (TAM) to join our Ad Measurement team to help our customers measure the impact of their brands. You will work closely with the Project Manager (PM) and external Advertising Operations teams to execute ad measurement implementations, to ensure accurate campaign measurement for our customers.
The ideal candidate must possess a very high level of technical aptitude, hands-on analysis skills, and project management skills. Exposure to digital marketing, ad server technologies, and experience with technical troubleshooting are highly desired.
The position reports to our Senior PM Director - Ad Measurement and is based remotely.
What you will do:
- Champion the delivery of customer projects for DISQO’s ad measurement solutions.
- Manage multiple concurrent projects and customers, working autonomously with the necessary members of the extended ad measurement team.
- Lead the project setup, meeting cadences coordination, and assist in delivering best-in-class insights for our customers.
- Develop and deliver on project plan commitments that align customer timelines with internal resources.
- Partner with cross-functional teams including Sales, Product, Analytics, and Data Science teams on client deliverable needs.
- Support customers by escalating business/technical issues internally and addressing client requests with the highest sense of urgency.
- Maintain documents to communicate status, timelines, and risks to both clients and internal stakeholders.
- Beyond that, the sky’s the limit. Know that you will be fully supported to reach your full potential and maximize your impact on DISQO’s future.
What you bring to the role:
- Bachelor’s Degree in the relevant field or relevant experience.
- 2+ years of project management experience in MarTech/AdTech SaaS organizations
- Sound knowledge of digital marketing and the AdTech landscape
- Ability to translate technical details into digestible language for non-technical audiences
- Possess strong organizational, operational, analytical, and project management skills combined with excellent verbal and written communication skills.
- Advanced skills in Excel and PowerPoint, with strong data problem-solving skills
- Eager to join a fast-paced working environment, learn and make an impact
#LI-MV1
#LI-DNI
DISQO has built a great company culture with an eNPS score of 85 on employee satisfaction. As members of DISQO Nation, we pride ourselves on having a positive, performance-oriented workplace that includes a flexible hybrid approach, competitive medical benefits, and an amazing vacation policy. Read more about our culture on Glassdoor.
You can learn more about what’s happening at DISQO by visiting the DISQO Developer Blog or the DISQO Company Blog.
Perks & Benefits:
·100% covered Medical/Dental/Vision for employee, 82% for dependents
·Equity
·401K
·Generous PTO policy
·Flexible workplace policy
·Team offsites, social events & happy hours
·Life Insurance
·Health FSA
·Commuter FSA (for hybrid employees)
·Catered lunch and fully stocked kitchen
·Paid Maternity/Paternity leave
·Disability Insurance
·Travel Assistance Program
·24/7 Counseling Services offered to Employees
·Access to personal and professional growth tools - Calm App & LinkedIn Learning
Note: The benefits noted above are for full time US based employees only.
DISQO is an equal opportunity employer. Discovery, innovation, and growth are possible when we open ourselves to new possibilities, perspectives, and approaches. That’s why, at DISQO, we welcome, support, and empower individuals from diverse backgrounds. Exceptional teams are rooted in extraordinary people, each with a unique story and a compelling set of skills. DISQO does not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.
*Recruiting firms that submit resumes to DISQO without first entering into a written contract will not be entitled to any compensation on candidates referred by that firm.
