Simera is a global employment company that connects top talent with remote work opportunities offered by its network of US-based clients. Our technology creates talent profiles for jobseekers based on their skills, work history, and education. Our talent consultants meet with each qualified candidate to understand their career goals and salary requirements so that we can find the right match.
Summary
The Customer Success Manager is responsible for ensuring that customers are satisfied with the products and services provided by the organization. This includes identifying customer needs, developing and implementing customer retention strategies, and working closely with other departments to ensure that customer goals and objectives are met. The Customer Success Manager will act as the main point of contact for customers and will be responsible for building and maintaining strong customer relationships.
Key Responsibilities
Act as the main point of contact for customers, providing guidance and support throughout the customer journey.
Identify customer needs and develop and implement customer retention strategies.
Monitor and analyze customer satisfaction data to identify areas for improvement.
Work closely with other departments to ensure that customer goals and objectives are met.
Provide regular reports to management on customer satisfaction and retention metrics.
Continuously improve and update customer onboarding, engagement and education processes.
Identify and develop new business opportunities with existing customers.
Qualifications
- Bachelor's degree in Business Administration, Marketing or related field
- English C1/C2
- 3–5 years of experience in customer service, customer success, or a related field
- Strong understanding of customer service and retention best practices
- Strong verbal and written communication skills
- Strong problem-solving skills
- Strong analytical and data-driven mindset
- Ability to multitask and prioritize
- Proven experience in Digital Advertising (marketing through online channels, such as websites, streaming content, and more)