Project Manager, SaaS Platforms (Costa Rica)
Costa Rica (Remote)
Professional Services – Implementation Services /
Full Time /
Remote
The Company
Serving the People Who Serve the People
Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.
Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.
Want to know more? See more of what we do here.
Granicus is looking for a seasoned Project Manager to join our Software as a Service (SaaS), Digital Platform Implementations team. This role is a remote, Costa Rica-based position that is part of Grancius' effort to grow our presence and professional services team in Central America. It will be an exciting opportunity to make a difference in the government SaaS space, empowering government with the ability to better engage, serve and communicate with the public through our digital service platforms.
Project Managers lead and execute projects in support of Granicus’ suite of Software as a Service (SaaS) solutions. We do this through teams of communicators and legislative experts and subject matter experts. Project Managers have access to in-house strategists, implementers, designers, developers, and trainers who share Granicus’ standards of excellence across client deliverables and relationships. Strong candidates have a proven track record of successfully managing projects for government clients, as well as demonstrated leadership capabilities. A desire to be part of a results-driven, client-focused, fast paced team who loves the mission of providing best-in-class service to clients is a must.
PLEASE NOTE - You must reside in Costa Rica to be considered for this position. Candidates living in other countries cannot be considered at this time.
What your impact will look like here:
- Manage complex mission driven projects for public sector clients
- Own the project scope, timeline, and budget of the software implementation and deployment process
- Responsible for coordination of cross-functional teams to best serve Granicus' government customers
- Oversee quality assurance, execution, delivery, reporting and contract compliance for all project deliverables
- Leverage company standard processes and tools for executing, tracking, and billing projects
- Serve as an innovator to strengthen the value of Services projects and to expand SaaS offerings
- Provide expertise as a trusted advisor to internal resources, customers and partners
- Maintain proactive approach to executing customer initiatives, anticipating customer needs and guiding decisions based on data and best practices
- Partner with and consult with internal teams in pursuit of Services opportunities
- Provide feedback to sales and support functions on project execution in retrospective meetings where applicable to adjust proposal and process changes on future projects
- Survey and analyze customer satisfaction of projects delivered by department
- Enlist internal stakeholders to help navigate within a customer organization and manage escalations
You'll love this job if you have / can / are:
- Minimum of 3 to 5 years’ experience overseeing complex projects
- Experience managing projects and working with distributed/remote teams
- Experience and/or enthusiasm for public service, citizen engagement, legislative processes, and digital communication
- Commitment to maintain and exceed Granicus’ standard of excellence in project management, deliverables and personnel
- Enjoy managing simultaneous projects in a fast-paced environment
- Ability to satisfy project and client objectives and achieve consistently high customer satisfaction feedback
- Familiar with digital Content Management systems and web tools
- Demonstrated project management experience, or any equivalent combination of education and work experience
- Proficient use of project management solutions
- Proficient use of Microsoft Office solutions (Word, Excel, PowerPoint)
- Possess superior communication (oral and written) and analytical skills
Security Requirement:
- Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
- Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.
The Team
- We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.
The Culture
- At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be
a part of our journey.
- A few culture highlights include – Employee Resource Groups to encourage diverse voices
- Coffee with Mark sessions – Our employees get to interact with our CEO on very important and
sometimes difficult issues ranging from mental health to work-life balance and current affairs.
- Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.-=- - We bring in special guests from time to time to discuss issues that impact our employee
population
The Impact
- We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.
The Benefits
At Granicus, we offer a competitive benefits package that allows employees to tailor benefits to their needs.
Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!
The Team
- We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.
The Culture
- At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be
a part of our journey.
- A few culture highlights include – Employee Resource Groups to encourage diverse voices
- Coffee with Mark sessions – Our employees get to interact with our CEO on very important and
sometimes difficult issues ranging from mental health to work-life balance and current affairs.
- Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.-=- - We bring in special guests from time to time to discuss issues that impact our employee
population
The Impact
- We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.
Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law.
