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Summary:
We are currently seeking a dynamic and detail-oriented individual to join our team as an Operations Manager In this hybrid role, you will work closely with our CEO/Founder, gaining valuable hands-on experience in a fast-paced and innovative environment.
Key Responsibilities
- Support the CEO directly to ensure efficient company operations and goal accomplishment.
- Maintain and refine internal processes to expedite workflows.
- Manage communication with employees and external partners.
- Plan and orchestrate work to meet organizational goals and uphold best practices.
- Process expense reports and assist in tax-related tasks.
- Handle administrative tasks including correspondence management, scheduling, and record-keeping.
- Coordinate vendor relationships and liaise with banks and external auditors.
- Ensure compliance with company policies and procedures.
- Assist with employee events, benefits administration, and salary administration.
- Support new-employee orientations and policy formulation.
- Manage online job postings, candidate shortlisting, and interview scheduling.
- Administer benefit/401k plans and resolve claims and invoices.
- Ensure timely processing and data integrity of various HR, payroll, and safety reports.
- Develop and maintain job descriptions.
- Assist in employee performance and salary reviews.
- Prepare reports for audits as requested.
- Provide customer support by troubleshooting issues and following policies.
- Collaborate with cross-functional teams to address user feedback and improve metrics.
Qualifications
- Proficiency in English language skills at either B2 or C1 level is required
- English Resume is required
- Bachelor's degree in business administration.
- 1+ years of customer care associate experience.
- Minimum 5 years of relevant experience in admin/ops roles.
- Demonstrated vendor management experience.
- HR liaison experience with third-party payroll management firms.
- Proficiency in basic data analysis and reporting (Excel-based).
- Tech-savvy with proficiency in office productivity tools.
- Strong organization, project management, and prioritization skills.
- Research skills for cost-cutting initiatives.
- Flexible team player with strong interpersonal skills.
- Proactive and able to thrive in a fast-paced environment.
- Attention to detail, especially in critical tasks like employee payroll.