Engagement Manager
Remote US and Canada
Professional Services – Engagement Managers /
Full Time Employee /
Remote
We are expanding our Services team as our customer base grows. The Engagement Manager is a key role responsible for the success of customer deployments. We seek a highly motivated and self-sufficient individual to provide project engagement advisor services for Replicant deployments, including building customer relationships, advising customers on the best practice use of Replicant solutions, and managing deployment projects.
What You'll Do
- Working with Replicant teams and business partner resources to provide advice, guidance and best practices for Replicant customer solutions
- Working with other Replicant Engagement Managers to staff projects with appropriate resources
- Helping to create and enforce Replicant’s implementation methodologies
- Running projects with Replicant customers
- Serving as the Professional Services account owner for customers with active implementation projects
What You'll Bring
- 2-3 years customer-facing project management or business consulting experience
- Demonstrated desire to work in a leveraged manner, working through others to deliver high quality results across a larger sphere of influence
- Excellent interpersonal, written and verbal communication skills. Excellent customer facing and presentation skills
- Excellent organizational skills, ability to set own task lists and timelines
- Ability to negotiate with customers the benefit of Replicant. Ability and willingness to work under pressure in a highly dynamic environment
- Bachelor's degree in a technical field (or equivalent)
- Ability to travel 25%
