Application Support Engineer (4+ Years)
India (Remote)
Engineering - Devices and Frontend – Devices and Frontend /
Full Time /
Remote
About the role
The Zeller product engineering team owns the software, infrastructure and customer experience that enables more than 40,000 Australian businesses to accept payments and access the financial services they need to run their businesses.
As a Senior Application Support Engineer you will be a leading member of the team that shapes and owns Zeller’s commitment to excellent and highly available service delivery.
What you’ll be doing
- Design, plan, and deliver projects that improve the service delivery of Zeller’s Application Support team
- We are looking for someone to be the senior most member of a small team which includes some leadership, planning, and task assignment responsibilities, but is still principally involved in hands-on service delivery.
- Be the primary point of contact for escalated product issues from Zeller’s account and customer success teams.
- Own and orchestrate the triage, investigation and resolution of complex technical issues driving the pace of resolution and communicating well-thought out and reliable direction.
- Be an expert in the products and workflows you support and promote and share that knowledge to our partner teams.
- Using your technical expertise, participate in application monitoring using logs, data stores, internal tools and dashboards.
- Be a part of our incident response team, responding to alerts and bearing some on-call responsibilities.
What skills and experience we are looking for
- You have the ability to manage multiple, competing tasks & priorities with ease in a fast-moving environment.
- A strong technical background with excellent troubleshooting, analytical and data skills. This should include familiarity with AWS services (or similar) and an active SQL skill set.
- Excellent communication skills and the ability to build strong partnerships with engineering and customer facing teams.
- Demonstrated experience participating in change management and incident response processes
- Payments experience is highly valued but not required
- Excitement and drive to work in a product company that delivers mission critical financial services
