Developer Support Engineer
Remote
Engineering – Security /
Full-time /
Remote
What is Polygon Labs?
Polygon Labs is a software development company building and developing a network of aggregated blockchains via the AggLayer, secured by Ethereum. As public infrastructure, the AggLayer will bring together user bases and liquidity for any connected chain, and leverage Ethereum as a settlement layer. Polygon Labs has also contributed to the core development of several widely-adopted scaling protocols and tools for launching blockchains, including Polygon PoS, Polygon zkEVM, and Polygon Miden, which is in development as well as Polygon CDK.
Key Job Responsibilities
- Responsible for investigating and resolving technical issues timely from external or internal communities on blockchain-related inquiries.
- Create automations, Implement tooling, and write scripts to help developers and increase work efficiency.
- Continuously improve content on Polygon technical documentation, blogs and community forum
- Coordinate through the entire flow of incident and release management.
- Work closely on the line between engineering, monitoring, docs, and Business team
- Identify and work on metrics, workflows, opportunities and gaps for improving overall blockchain delivery.
- Very flexible with capability to prioritize multiple tasks and deadlines to facilitate well in a fast-paced, rapidly evolving organization.
- Directly support the community and developers to deploy, test, and maintain blockchain test network and production network environments’ features like Bridge features, tooling, Dapps, libraries, etc.
What you’ll need - Preferred Qualifications
- Excellence in communication, coordination and documentation
- Intermediate experience in Python or JavaScript
- Ability to proactively decide and act on ambiguous situations with minimal guidance
- Familiarity with open source and tools involved in DevOps and software development(ex.: github, docker, grafana)
- Basic knowledge of linux and system administration
- Basic knowledge of blockchain concepts (ethereum, L2, rollups, nodes, bridges, txn lifecycle and RPC)
- Background working with mission critical 24/7 systems will be beneficial
- Must have strong capabilities to identify, analyze and resolve problems logically and systematically
- Tech skills: Blockchain, Wallets, Web3.
Nice to have:
- A mindset for web3 and crypto narrative
- 2+ years of experience in similar roles - e.g. Technical Support
- Attention to detail in every aspect of work
- Interest and eagerness to learn blockchain and zero knowledge proof systems
- Experience writing smart contracts.
Polygon Labs Perks
The goal of the Polygon Labs total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan includes, the following benefits:
Remote first global workforce
Industry leading Medical, Dental and Vision health insurance*
Company matching 401k with 3% match*
$1,500 Home Office Set Up Allowance (life-time max)
$200 Annual Book Allowance Program
$75 Monthly internet or phone reimbursement
Flexible Time Off
1 company wide wellness Friday day off per quarter
Company issued laptop
Egg freezing, mental health, and employee wellness benefits
*In certain countries medical, dental and vision is fully covered for employees & their dependents. This is country and plan specific.
*401k is for United States employees only
Polygon Labs is committed to a diverse and inclusive workplace and is an equal opportunity employer. We do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Polygon Labs is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Accommodations are available throughout the recruitment process and applicants with a disability may request to be accommodated throughout the recruitment process. We will work with all applicants to accommodate their individual accessibility needs.
If you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit.
Learn More about Polygon Labs
