Some of the most popular remote job categories on Himalayas are customer service, customer support, and customer success.
This is because most duties performed by customer service representatives can be done from home. In fact, due to the globally distributed nature of many businesses and the high volume of customer inquiries that can come in from around the world, a remote worker is often the preferred candidate for customer support representative jobs.
As a remote customer service representative or customer service manager, you'll be the first point of contact for customers. Your job will be to provide information and answer questions about the product or service your company sells while handling any complaints that impede a positive customer experience.
Customer service jobs are generally widely accessible regardless of education level, often requiring only a high school diploma rather than a college degree. This paired with the numerous benefits of remote work mean online customer support jobs are in high demand. If you like people and have strong communication skills, it's a great remote role but don't forget about the challenges of remote work.
Below are 25 companies that often have remote opportunities for customer success, customer care, and technical support.
1. Microverse
Microverse is an online school for remote software developers who pay nothing until they land a job. At Microverse, there are no classes or physical classrooms. Instead, students learn through a very unique approach — by remote pair programming and collaborating with other students in real-time, just as they would with colleagues in a real company.
Recent remote work from home customer service jobs at Microverse:
- Customer Support Lead, Admissions
View open remote roles at Microverse.
2. Webflow
Webflow is the first design and hosting platform built from the ground up for the mobile age. It is the only hosted service that allows designers to create websites that work on every device, and push it live to production without a developer.
Recent remote work from home customer service jobs at Webflow:
- Customer Support Specialist - Billing
View open remote roles at Webflow.
3. Outschool
Outschool is a marketplace for live online classes for kids. Their mission is to inspire kids to love learning. They provide small group classes that meet over live video chat where learners are connected with teachers and classmates who share their interest.
Recent remote work from home customer service jobs at Outschool:
- Schools & Districts Partnerships Account Manager (North America only)
- Employer Partnerships Account Manager (North America only)
View open remote roles at Outschool.
4. Rippling
Rippling is the first way for businesses to manage their HR & IT — from payroll and benefits, to employee computers and apps — all in one, modern system.
In just 90-seconds, a company can set up (or disable) an employee’s payroll, health insurance, work computer, and third-party apps, like Gmail, Microsoft Office, and Slack. It’s the only platform that truly unifies every employee system, and automates all of the administrative work.
Recent remote work from home customer service jobs at Rippling:
- Customer Support Supervisor - Payroll
- Customer Success Manager
- Customer Support Engineer
View open remote roles at Rippling.
5. Zenefits
Zenefits is the leading all-in-one HCM (human capital management) solution for small and medium businesses. Designed as an interconnected ecosystem of apps, Zenefits delivers the most complete HR experience by combining its own powerful apps with dozens of best-of-breed providers on the Zenefits platform.
Recent remote work from home customer service jobs at Zenefits:
- Customer Success Manager
View open remote roles at Zenefits.
6. Postscript
Postscript is redefining marketing for ecommerce companies. By introducing SMS as an entirely new channel for e-commerce stores to engage, retain, and convert their customer base, brands are seeing huge ROI with Postscript.
Recent remote work from home customer service jobs at Postscript:
- Customer Success Manager
- Partner Customer Success Manager
View open remote roles at Postscript.
7. Clipboard Health
Clipboard Health helps nurses (CNAs, LVNs, RNs) find work that fits their schedule close to home. There are 4 million nurses (second most popular job in the US) and tens of thousands of healthcare facilities (such as hospitals, nursing homes, rehab centers) who need nurses. Clipboard brings them together.
Recent remote work from home customer service jobs at Clipboard Health:
- Customer Support Agent
View open remote roles at Clipboard Health.
8. Invision
InVision is the Digital Product Design platform used to make the world’s best customer experiences. They provide design tools and educational resources for teams to navigate every stage of the product design process, from ideation to development.
Recent remote work from home customer service jobs at Invision:
- Community Support Manager
View open remote roles at Invision.
9. Treasury Prime
Treasury Prime builds APIs that let banks and their corporate customers automate their banking operations. This includes opening accounts, managing money, and everything else you need to do with your bank.
Recent remote work from home customer service jobs at Treasury Prime:
- Customer Success Engineer
- Solutions Engineer
- Customer Success Manager
View open remote roles at Treasury Prime.
10. Jopwell
Jopwell is a career advancement platform for Black, Latinx, and Native American students and professionals to help unlock professional opportunities. Jopwell also assists companies with their diversity recruitment and marketing efforts.
Recent remote work from home customer service jobs at Jopwell:
- Manager, Client Success
- Client Success Coordinator, Campus
- Client Success Lead, SaaS
View open remote roles at Jopwell.
11. Close
Close is building the best sales automation CRM for inside sales teams. They're leading the industry toward eliminating manual processes and helping companies to close more deals faster.
Recent remote work from home customer service jobs at Close:
- Customer Support Executive
View open remote roles at Close.
12. UpGuard
UpGuard is a complete cyber vendor risk management and digital risk protection platform designed to prevent data leaks, detect third-party data breaches, and continuously monitor you and your vendors' attack surfaces.
Recent remote work from home customer service jobs at UpGuard:
- Technical Account Manager - Central (United States only)
View open remote roles at UpGuard.
13. Remote
Remote empowers companies of all sizes to pay and manage full-time and contract workers around the world. They take care of international payroll, benefits, taxes, stock options, and compliance in dozens of countries.
Recent remote work from home customer service jobs at Remote:
- Customer Success Manager
View open remote roles at Remote.
14. Crescendo
Crescendo provides software that helps leading tech startups and Fortune 500 companies build inclusive, equitable organizations. With microlearning in the flow of work, Crescendo provides a private space for professionals to learn, and measures the resulting change in inclusive action over time.
Recent remote work from home customer service jobs at Crescendo:
- Account Manager
View open remote roles at Crescendo.
15. Apollo GraphQL
Apollo GraphQL is empowering every developer with a data graph. Driving the momentum behind GraphQL, our Data Graph Platform helps developers, startups, and enterprises get the most out of GraphQL.
Recent remote work from home customer service jobs at Apollo GraphQL:
- Technical Customer Success Manager
View open remote roles at Apollo GraphQL.
16. ClassPass
ClassPass is the leading membership to the world’s largest fitness network. With over 8,000 partners in 39 cities worldwide, ClassPass provides members a variety of fitness experiences to choose from, including yoga, cycling, Pilates, barre, running, strength training, dance, sports, videos and more.
Recent remote work from home customer service jobs at ClassPass:
- Customer Experience Team Lead
View open remote roles at ClassPass.
17. 1Password
1Password remembers your passwords for you — and helps you make them stronger. All your secrets are secure and always available, safe behind the one password that only you know.
Recent remote work from home customer service jobs at 1Password:
- Customer Support Associate
- Onboarding Specialist
View open remote roles at 1Password.
18. Skedda
Skedda focuses all its efforts on building the easiest, most friendly, customizable space-booking product available. A product they would be proud to use and one that would cater to a wide range of user types.
Recent remote work from home customer service jobs at Skedda:
- SaaS Customer Success Specialist
- Customer Success Specialist
- Account Manager
View open remote roles at Skedda.
19. Hotjar
Hotjar is a powerful product that reveals the online behavior and voice of a website’s users. By combining both analysis and feedback tools, Hotjar gives the ‘big picture’ of how to improve a site's user experience and performance/conversion rates.
Recent remote work from home customer service jobs at Hotjar:
- Product Customer Support (EMEA)
- Technical Customer Support
View open remote roles at Hotjar.
20. Lambda School
Lambda School provides first-rate development education that's free until you get a job. Rather than pay upfront, students pay a portion of their income after they're hired. Lambda students have been hired at Google, Pillpack, Uber, Clover, and many others.
Recent remote work from home customer service jobs at Lambda School:
- Learner Success Advisor
View open remote roles at Lambda School.
21. SurveyMonkey
SurveyMonkey is on a mission to help people turn their curiosity into action. It's the world's leading survey platform enabling curious individuals and companies to have conversations at scale with the people who matter most.
Recent remote work from home customer service jobs at SurveyMonkey:
- Technical Customer Success Manager
View open remote roles at SurveyMonkey.
22. Loom
Loom is on a mission to empower everyone at work to communicate more effectively and get ahead, wherever they are. It's a new kind of work communication tool that is already helping millions of people get their message across through instantly shareable videos.
Recent remote work from home customer service jobs at Loom:
- Strategic Customer Success Manager
- Enterprise Support Specialist
View open remote roles at Loom.
23. Mural
MURAL is on a mission to inspire and connect imagination workers globally. Join our team of talented, passionate teammates as we scale visual collaboration around the world.
Recent remote work from home customer service jobs at Mural:
- Customer Success Manager
View open remote roles at Mural.
24. Glofox
Glofox is enabling fitness entrepreneurs to build successful, growing businesses and improving worldwide health and wellbeing. They enable boutique fitness studio owners to maintain authentic relationships with their members at any scale.
Recent remote work from home customer service jobs at Glofox:
- Customer Support Specialist
- Customer Success Manager
View open remote roles at Glofox.
25. Heap
Heap is the new standard in product analytics. Every growing business is trying to predict the future: What products should we build? What markets should we enter? How do we provide great customer service?These predictions require that businesses understand their ground truth: customers. This is where Heap can help.
Recent remote work from home customer service jobs at Heap:
- Product Consultant
View open remote roles at Heap.
How to find and get hired for remote work from home customer success jobs
If you're interested in work from home jobs in customer service, customer support, or customer success, be sure to check out post on the best remote job boards that outlines over 70 of the best places find remote job postings.
If you just want to search the best remote job board, check out Himalayas.
Once you find a remote job you're interested in, remember to read the job description thoroughly. Remote teams are often small and close knit so it's best to read job ads well to ensure that the place you're applying to fits in with the way you want to work.
Before you apply, rejig your resume to highlight your customer service skills, excellent written and verbal communications, and your comfort learning new technologies. All of these skills are a necessity when working from home.
For more tips, read our posts on how to find a remote job and get hired and essential remote work skills.
Remember, most recruiters don't have a lot of time to read through resumes so make it as easy as possible to skim your resume by emphasizing relevant job titles and other important accomplishments.
If you get an interview, be sure to read our posts on the best questions to ask in an interview and common behavioral interview questions you should prep for. We also recommend using the STAR method to ace your behavioral job interview. It'll also be important to have a quiet place to take the interview (and work) like a dedicated home office.
Companies may also ask if you have high-speed internet and other necessities that are needed to excel in online customer service jobs.
