# Zsazsa Fatima Umih

Zsazsa Fatima Umih is a remote worker on Himalayas, B2B Sales Representative at BruntWork Singapore Pte. Ltd., based in Philippines.

Source: https://himalayas.app/@zsazsafatimaumih

```text
Customer support and operations professional with experience at Accenture and AMEX, handling customer disputes, order processing, and back-office support.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Philippines |
| Authorized to work in | Philippines |
| Salary expectations | 80k+ PHP |
| Job categories | Customer Service, Operations Specialist, Virtual Assistant, Sales, Marketing Assistant, Editorial Assistant |
| Skills | Customer Service, Customer issue resolution, Credit Card Inquiries, Order Processing, Back Office Support, CRM, Data Entry, Data Verification, Email Handling, Call Handling, Sales, Lead Follow Up, Customer Retention, Collections, Travel Reservations |

## About

```text
At Accenture Inc., I processed standard transactions in SAP billing systems, verified customer data, and maintained records. I also supported post-sales service and customer retention.

At BruntWork Singapore Pte. Ltd., I handled communications with pre-qualified UK clients, followed up on leads, and recorded call outcomes in Zoho One CRM and BigCommerce. I coordinated with technical teams on client concerns.

Across customer service, virtual assistance, and financial account support roles, I handled order inquiries, reshipments, card disputes, reservations, and customer questions. My experience also includes sales, collections, and marketing support.
```

## Experience

### B2B Sales Representative

BruntWork Singapore Pte. Ltd.. Jul 2025 - Oct 2026

```text
Managed communications with pre-qualified UK clients, handled lead follow-ups, customer inquiries, and record updates. Maintained call outcomes and follow-up activities in Zoho One CRM and BigCommerce, tracked performance metrics, and coordinated with technical teams.
```

Skills: Zoho-One, BigCommerce, CRM, Lead-Follow-Up, Customer-Inquiries, Data-Management, Performance-Monitoring

### General Virtual Assistant

Pro Sulum, LLC. Mar 2024 - Apr 2025

```text
Managed customer requests by tracking orders, processing manual entries and reshipments, and responding to order inquiries. Monitored aging orders and daily backorders for priority clients, provided updates, and handled inbound customer calls.
```

Skills: Order-Tracking, Order-Processing, Reships, Customer-Inquiries, Inbound-Calls, Backorder-Management

### Customer Service Associate, Back Office

[Accenture Inc.](https://himalayas.app/companies/accenture). Dec 2021 - Sep 2023

```text
Used SAP billing systems to process standard transactions, including data capture, verification, and entry. Validated customer meter readings and maintained records.
```

Skills: SAP, Data-Entry, Data-Verification, Billing-Systems, Record-keeping

### Customer Service Associate

[Accenture Inc.](https://himalayas.app/companies/accenture). Aug 2017 - Nov 2021

```text
Made outbound calls to validate customer details, provide post-sales service, and support customer retention. Worked with Sales Fulfillment and Inbound Sales teams in an agile environment.
```

Skills: Outbound-Calls, Customer-Validation, After-Sales-Support, Customer-Retention, Agile-Environment

### Customer Service Representative

Convergys Philippines Corporation. May 2011 - May 2016

```text
Resolved customer service issues through transaction processing, assisted with website navigation, and answered and resolved customer inquiries by email.
```

Skills: Customer-Service, Transaction-Processing, Site-Navigation, Email-Support

### Customer Care Professional, Financial Account (AMEX)

VisionX Inc. (VXI). Jul 2007 - Sep 2010

```text
Handled card member inquiries about account balances and concerns, assisted with transaction disputes, and explained card product benefits and services.
```

Skills: Customer-Service, Account-inquiries, Transaction-Dispute-Investigation, Card-Products, Financial-Services

### ERep / Travel Specialist

PeopleSupport Phil., Inc.. Nov 2005 - Jul 2007

```text
Assisted passengers with flight and car reservation inquiries, reservation changes, and website bookings. Worked payout and escalation callback queues.
```

Skills: Travel-Reservations, Flight-Booking, Car-Reservations, Website-Bookings, Escalation-Handling

### Collection Associate

PeopleSupport Phil., Inc.. Mar 2005 - Nov 2005

```text
Handled collection of client liabilities through inbound and outbound calls and followed up on payments.
```

Skills: Collections, Inbound-Calls, Outbound-Calls, Payment-Follow-Up

### Sales Representative

VisionX Inc. (VXI). Aug 2003 - Dec 2004

```text
Called prospective residential customers and sold local and long-distance telephone services for the US market.
```

Skills: Sales, Telemarketing, Customer-Outreach, Telephone-services

### Marketing Staff

Walter Mart Dasmarinas Inc.. Apr 2000 - Dec 2000

```text
Handled customer inquiries and complaints, coordinated marketing plans with store and marketing managers, and executed marketing plans.
```

Skills: Customer-Service, Marketing-Coordination, Marketing-Execution

### Editorial Assistant

Philippines Yearbook. Sep 1999 - Mar 2000

```text
Updated information for a CD-ROM project, provided client feedback to the Reference Editor, and performed other assigned duties.
```

Skills: Data-Update, client-feedback, Editorial-Support

## Education

### Centro Escolar University

Bachelor of Science in Commerce, Management. 1995 - 1999

```text
Bachelor of Science in Commerce with a major in Management from Centro Escolar University, completed from 1995 to 1999.
```

## Tech stack

- Salesforce
- Shopify
- Apollo
- Hubstaff
- Time Doctor
- BigCommerce
- SAP
- Zoho CRM

To contact Zsazsa Fatima, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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