# Zoe Chihorek

Zoe Chihorek is a remote worker on Himalayas, License Analyst II at Rhapsody, based in United States.

Source: https://himalayas.app/@zoechihorek

```text
License Analyst II at Rhapsody, where I deployed an AI licensing assistant and streamlined Salesforce-to-Jira delivery.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 75k+ USD |
| Job categories | Project Manager, Change Manager, Operations Manager |
| Skills | Project Management, Project Coordination, Change Management, Business Process Improvement, Process Improvement, Workflow Management, Software Licensing, License Management, Healthcare IT, Healthcare Interoperability, AI, Workflow Automation, Process Flow, Strategic Planning, Cross functional Leadership |
| LinkedIn | https://linkedin.com/in/zoechihorek |

## What I'm looking for

```text
I’m looking to keep growing in project management, change management, and operations roles where I can solve complex problems and keep cross-functional work moving.
```

## About

```text
At Rhapsody, I turn messy or evolving licensing processes into structured systems. I own the software licensing lifecycle across Rhapsody and Corepoint product lines, coordinating with Sales, Finance, Commercial, and CloudOps.

I designed and deployed an AI-powered licensing triage assistant for about 30 Sales reps, giving teams across time zones real-time answers outside standard business hours. I also partnered with Cloud Operations to build a Salesforce-to-Jira workflow that has processed 65+ Cloud product cases.

As a License Analyst I, I closed 4,500+ licensing cases and handled complex workflow redesigns and customer data audits from discovery through implementation. I built a 67-page Licensing 101 guide and used it to create a 10-day onboarding curriculum with 18 scenario-based exercises.

Outside Rhapsody, I co-founded Threads Through Austin, LLC, a direct-to-consumer face mask business that I took from concept to launch. I’m looking to keep growing in project management, change management, and operations roles where I can solve complex problems and keep cross-functional work moving.
```

## Experience

### License Analyst II (current)

[Rhapsody](https://himalayas.app/companies/rhapsody). Jul 2026 - Present

```text
• Own the end-to-end software licensing lifecycle across Rhapsody and Corepoint product lines, coordinating with Sales, Finance, Commercial, and CloudOps to keep high-complexity requests and escalations moving.
• Designed and deployed an AI-powered licensing triage assistant to about 30 Sales reps, reducing questions escalated to the Licensing team and giving reps in different time zones and overs
```

### License Analyst I

[Rhapsody](https://himalayas.app/companies/rhapsody). Apr 2025 - Jun 2026

```text
• Closed 4,500+ licensing cases (averaging 325+ a month) over 14 months as Licensing Analyst I, including complex workflow redesigns and customer data audits from discovery through implementation.
• Served as primary point of contact for high-complexity escalations, coordinating across up to six internal departments to drive resolution.
• Built and maintain OEM purchase-tracking reports covering 3
```

### Technical Support Engineer, License Analyst

[Rhapsody](https://himalayas.app/companies/rhapsody). Jun 2024 - Apr 2025

```text
Worked as Technical Support Engineer, License Analyst at Rhapsody.
```

### Community Outreach Leadership Board Member

UT Outpost at the University of Texas at Austin. Aug 2021 - May 2023

```text
• Led and trained a team of about 30 volunteers over two years, keeping coverage steady and consistent during open hours.
• Managed intake and organization of donated food and clothing items to maintain a reliable resource stream for UT students.
• Assessed resource allocation and inventory decisions to balance quality and availability across the donation pipeline.
```

### Organizational Support Summer Intern

The Livestrong Foundation. May 2022 - Aug 2022

```text
• Investigated cancer resources from over 30 nonprofits to generate a consolidated and accessible spreadsheet
• Planned development workshops for interns from all departments and meetings with department leaders
• Critiqued current intern postings and reviewed incoming applications to appoint future interns
• Planned semi-annual fundraiser whose profits support Livestrong’s operations in the cance
```

### Co-Founder and Business Owner

Threads Through Austin, LLC. May 2020 - Aug 2022

```text
• Identified a fast-emerging market need in 2020 and founded a direct-to-consumer face mask business from concept to launch, building the business plan, supply chain, and go-to-market strategy solo.
• Grew the Etsy storefront to 4,300+ lifetime visits with a peak of over 150 orders in one year, reaching customers in 94 cities across the U.S.
• Built a loyal customer base with a 4.9-star rating acr
```

## Education

### Texas McCombs School of Business

Health Informatics and Health Information Technology Professional Certificate

```text
• Intensive 9-week program with coursework including: Introduction to Health Informatics and Healthcare Analytics; Fundamentals of Health IT; Operational Models of Healthcare Systems/Business of Medicine; Project Management, Process Redesign and Quality Improvement
• Hands-on experience featuring Electronic Health Records including eClinicalWorks, ESO, and OpenEMR; interoperability exercises featu
```

### The University of Texas at Austin - College of Liberal Arts

Bachelor of Arts, Honors, Health and Society

```text
Liberal Arts Honors
Distinguished Scholar Certification
Area of Study: Health Care & Economy
Minor: Business
```

## Tech stack

- Tableau
- Salesforce
- MySQL
- Jira
- Microsoft Excel
- eClinicalWorks

To contact Zoe, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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