# Zee Shroff

Zee Shroff is a remote worker on Himalayas, Client Account Specialist & Data Analyst at ReachLocal, based in United States.

Source: https://himalayas.app/@zeeshroff

```text
Quality Assurance Specialist at JPMorgan Chase who reviewed auto finance calls, payments, titles, and customer correspondence.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 40k+ USD |
| Job categories | Call Center Quality Analyst, Customer Experience QA |
| Skills | Call Monitoring, Quality Assurance, QA Scorecards, Compliance Auditing, FDCPA, FCRA, performance reporting, Quality Trend Analysis, Agent Coaching, Payment Processing, Payment Reconciliation, Title Documentation, Customer Service Operations, CRM documentation, Scrum Master Certification |

## What I'm looking for

```text
I'm seeking a remote Call Center Quality Analyst, Quality Assurance Specialist, or Customer Experience Quality role.
```

## About

```text
At JPMorgan Chase, I reviewed auto finance calls, titles, customer correspondence, and payment transactions for accuracy and compliance. I developed QA scorecards, tracked performance trends, and coached representatives on quality standards.

At ReachLocal, I managed client communications and account health for 13–20 concurrent accounts, auditing Salesforce records and preparing performance reports with GA4, Looker Studio, and Google Search Console. I also tracked content performance and organized metadata at Thetastrike.
```

## Experience

### Client Account Specialist & Data Analyst

ReachLocal. Feb 2019 - Aug 2025

```text
Managed client communications and account health for 13-20 concurrent accounts, supporting retention and satisfaction. Prepared performance reports using GA4, Looker Studio, and Google Search Console, and trained junior team members.
```

Skills: Salesforce, GA4, Looker, Google-Search-Console, Client-Communication, Data-Analysis, Reporting, Onboarding, Training, CRM

### Content Operations & Data Coordinator

Thetastrike. Jan 2020 - Dec 2022

```text
Tracked content performance metrics including click-through rate, engagement, and watch time, and maintained records for reporting. Organized content metadata across YouTube, Instagram, and TikTok and conducted keyword research.
```

Skills: Content-Operations, Data-Entry, YouTube, Instagram, TikTok, Keyword-Research, Reporting, Metadata-Management

### Project Coordinator & Client Support Consultant

ReachLocal. Jan 2018 - Dec 2018

```text
Coordinated project workflows, timelines, and stakeholder communication across cross-functional teams. Conducted client intake, documented requirements, and provided ongoing support throughout project delivery.
```

Skills: Project-Coordination, client-support, Stakeholder-Management, Documentation, Workflow-Management

### Quality Assurance Specialist

[JPMorgan Chase](https://himalayas.app/companies/jpmorgan-chase-co). Nov 2010 - Jun 2015

```text
Led quality assurance reviews across vehicle titles, customer correspondence, payment processing, and phone operations, ensuring accuracy and regulatory compliance. Developed QA scorecards, tracked performance trends, and provided coaching to improve team performance.
```

Skills: NICE, QA-Scorecards, Call-Monitoring, Compliance-Auditing, FDCPA, FCRA, Payment-Processing, Title-Review, Correspondence-Review, Coaching, performance-reporting, Process-Improvement

### Customer Service Representative

[JPMorgan Chase](https://himalayas.app/companies/jpmorgan-chase-co). Apr 2009 - Nov 2010

```text
Handled high-volume inbound and outbound calls for auto loan and lease accounts, resolving payment, billing, and title inquiries. Processed account updates and payment arrangements while maintaining accurate records and meeting quality standards.
```

Skills: Customer-Service, Call-Center, Payment-Processing, Account-Management, FDCPA, CRM-documentation, De-escalation, First-Call-Resolution

## Education

### Scrum Alliance

Certified ScrumMaster (CSM), Project Management

```text
Certified ScrumMaster (CSM) certification from Scrum Alliance.
```

### Google

Google Analytics Individual Qualification (GAIQ), Analytics

```text
Google Analytics Individual Qualification (GAIQ) certification from Google.
```

### Google

Google Ads Search Certification, Digital Marketing

```text
Google Ads Search Certification from Google.
```

## Tech stack

- BugHerd
- Salesforce
- Google Search Console
- Slack
- XML
- Google Workspace
- Trello
- Asana
- Wrike
- WordPress
- Ahrefs
- SEMrush
- Zoom
- Wix
- Squarespace
- Clearscope
- ChatGPT
- Looker Studio
- Microsoft Office
- HTML
- CSS

To contact Zee, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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