# Zainab Disu

Zainab Disu is a remote worker on Himalayas, Client Relations Specialist at North Buckeye Animal Hospital, based in United States.

Source: https://himalayas.app/@zainabdisu

```text
Client Relations Specialist at North Buckeye Animal Hospital improving veterinary front-desk operations and client experience.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 45k+ USD |
| Job categories | Client Relations Specialist, Front Desk Receptionist, Customer Service |
| Skills | Client Relations, Customer Service, Veterinary Front Desk, Inventory Management, Appointment Scheduling, team training, Data Entry, Data Verification, Payment Processing, Compliance, Sales, Marketing, Media Analysis, Proofreading, Phone Systems |

## About

```text
At North Buckeye Animal Hospital, I develop policies and strategies to improve front-desk operations, manage inventory, and streamline appointment scheduling. I also train and guide the reception team while working to maintain high service standards for clients.

As a Front Office Receptionist at Paradise Point Animal Hospital, I scheduled appointments, handled records and prescription refill requests, and helped clients and patients through visits. I also supported examinations and minor procedures by restraining patients.

Earlier, I reviewed tax documents as a Data Verification Specialist at SurePrep and assisted clients with billing and case questions as a Paralegal at Lexington Law Firm. My other customer-facing work includes resolving service and device issues at Consumer Cellular and helping customers arrange vehicle appointments at CarSaver at Walmart.
```

## Experience

### Client Relations Specialist (current)

North Buckeye Animal Hospital. Oct 2022 - Present

```text
Develop and enforce policies, enhancing operational efficiency. Lead and mentor reception team, manage inventory, and ensure high service standards in a veterinary setting.
```

Skills: Inventory-Management, Team-Leadership, Customer-Service, Policy-Development, Mentorship, Appointment-Scheduling, Problem-Solving

### Front Office Receptionist

Paradise Point Animal Hospital. Apr 2021 - Oct 2022

```text
Answered telephones, assisted clients with appointments and records, and acted as mainline communication between clients and veterinarians. Welcomed clients, guided them to exam rooms, and provided discharge instructions.
```

Skills: Phone-Systems, Customer-Service, Appointment-Scheduling, Communication-Skills, Client-Records-Management

### Receptionist

Academy West Animal Hospital. Apr 2021 - Aug 2021

```text
Greeted clients, handled calls and emails, managed client records with confidentiality, and supported veterinary staff with administrative tasks. Processed payments and prepared invoices.
```

Skills: Customer-Service, Data-Entry, Confidentiality, Payment-Processing, Administrative-Support

### Data Verification Specialist

SurePrep. Feb 2021 - Apr 2021

```text
Reviewed client tax documentation and entered data into CPA tax software. Tracked crucial versus supplemental information to boost AI scanning efficiency and reported or corrected invalid documentation.
```

Skills: Data-Entry, Tax-Software, Attention-To-Detail, Documentation-Review

### Paralegal

Lexington Law Firm. Aug 2020 - Nov 2020

```text
Processed payments, verified billing information, and assisted clients with credit issues. Maintained a 100% client satisfaction rating and ensured compliance with regulations.
```

Skills: Payment-Processing, Client-Relations, Compliance, Data-Entry, Communication-Skills

### Customer Service Representative

Consumer Cellular. Mar 2019 - Apr 2020

```text
Adhered to quality standards, met sales and performance goals, and managed 45-55 client accounts per day. Resolved technical issues and de-escalated frustrated customers.
```

Skills: Customer-Service, Phone-Systems, Problem-Solving, Sales, Technical-Support

### Vehicle Upgrade Specialist

CarSaver at Walmart. Aug 2018 - Mar 2019

```text
Cultivated rapport with customers, educated them on services, and scheduled appointments with dealerships. Oversaw daily operations and contributed to team sales goals.
```

Skills: Customer-Relationship-Management, Sales, Appointment-Scheduling, Problem-Solving

### Sportswear Dept Floor Lead

Burlington. Aug 2016 - Aug 2018

```text
Processed transactions, stocked and organized inventory, and maintained merchandise displays. Modeled company values and assisted team members with store operations.
```

Skills: Cash-Handling, Inventory-Management, Merchandising, Teamwork

## Education

### Arizona State University

Bachelor of Arts, Sales/Marketing & Media Analysis

```text
Currently pursuing a Bachelor of Arts in Sales/Marketing & Media Analysis, with coursework in business practices such as communication and Excel.
```

### Buckeye Union High School

High School Diploma, General Studies. 2011 - 2015

Activities and societies: International Baccalaureate certificates in English and math; Honor student; Varsity soccer and track; Editor-in-Chief of The Hawk newspaper

```text
Earned a High School Diploma, with International Baccalaureate certificates in English and math. Honor student, varsity soccer and track player, and Editor-in-Chief of The Hawk newspaper.
```

## Tech stack

- Microsoft Office

To contact Zainab, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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