# Zahid Mahmood

Zahid Mahmood is a remote worker on Himalayas, Customer Support Manager at E3 Group via Core Edge Solution (BPO), based in Pakistan.

Source: https://himalayas.app/@zahidmahmood

```text
Customer Support Manager at E3 Group who developed an AI-assisted agent tracking app for a logistics automation provider.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Pakistan |
| Authorized to work in | Pakistan |
| Salary expectations | 60k+ USD |
| Job categories | Customer Support Manager, FinCrime Line Manager, FinCrime Support Specialist, Customer Support Representative, Telemarketing Sales Representative |
| Skills | Customer Support Operations, Fraud Detection, Fraud Mitigation, AML, Blockchain Analysis, Transaction Monitoring, Account Protection, Performance KPIs, Quality Assurance, Critical Escalations Manager, SLA Management, Customer Success Management, Spot Trading, Live Order Book Analysis, Automated Market Makers (AMM) |

## About

```text
At E3 Group via Core Edge Solution (BPO), I directed customer support operations for a US-based logistics AI automation provider. I developed an internal agent tracking and management web application using applied AI tools and Python.

At Revolut, I worked across retail support and FinCrime operations, investigating high-risk accounts and helping customers stop fraudulent transactions. I also used blockchain analysis tools to trace cryptocurrency transfers and supported AML/CFT interventions.

As FinCrime Line Manager at Revolut, I managed a team of 15–20 agents and shared performance metrics and action plans with senior leadership. My work has also included training new hires, quality audits, customer support, and operational KPI management.
```

## Experience

### Customer Support Manager

E3 Group via Core Edge Solution (BPO). Feb 2026 - Sep 2026

```text
Directed customer support operations and workflow integrations for a US-based logistics AI automation provider. Developed an internal agent tracking and management web application using AI tools and Python, and conducted interviews and training for new CSR recruits.
```

Skills: AI-Tools, Python, Customer-Support-Operations, Workflow-Integration, Team-Management, Training, KPI-Management

### FinCrime Line Manager

[Revolut](https://himalayas.app/companies/revolut). Jan 2025 - Dec 2025

```text
Managed FinCrime operational workflows, focusing on complex multi-jurisdictional escalations, AML compliance, and strict team performance matrices. Supervised detection and mitigation of sophisticated fraud networks targeting digital assets and high-value cryptocurrency transfers.
```

Skills: FinCrime-Operations, AML-Compliance, Fraud-Detection, Team-Management, KPI-Optimization, Blockchain-Analysis, Cryptocurrency

### FinCrime Support Specialist / Team Coordinator

[Revolut](https://himalayas.app/companies/revolut). Dec 2023 - Jan 2025

```text
Investigated high-risk accounts and mitigated cross-border banking vulnerabilities while assisting in team management and quality assurance. Utilized blockchain analysis tools to trace multi-hop cryptocurrency transfers and executed targeted intervention protocols within AML/CFT frameworks.
```

Skills: Fraud-Detection, AML-CFT, Blockchain-Analysis, Cryptocurrency, Team-Coordination, Quality-Assurance, Customer-Intervention

### Telemarketing Sales Representative (Part-Time)

Digit Drive (BPO). Feb 2022 - Aug 2024

```text
Executed daily outbound cold calling, successfully engaging 300-500 energy and utility prospects across North American markets. Consistently exceeded target sales matrices through active objection handling, real-time CRM updates, and direct portfolio matching.
```

Skills: Cold-Calling, Sales, Objection-Handling, CRM, Energy-and-Utilities

### Customer Support Representative / Team Coordinator (Retail)

[Revolut](https://himalayas.app/companies/revolut). Oct 2021 - Dec 2023

```text
Managed customer back-office operations, delivered comprehensive support, and assisted with team leadership duties. Provided support via chat and email, achieving Level 3 access, and assisted users with cryptocurrency spot trading, card top-ups, bank transfers, and other services.
```

Skills: Customer-Support, Cryptocurrency, Spot-Trading, Troubleshooting, Team-Coordination, Quality-Assurance, Zendesk

## Education

### Cambridge Assessment International Education

Cambridge A Levels, General Studies

```text
Completed Cambridge A Levels as a private candidate.
```

### Cambridge Assessment International Education

Cambridge O Levels, General Studies

```text
Completed Cambridge O Levels.
```

### American Lycetuff

High School Diploma, General Studies

```text
Attended American Lycetuff for schooling.
```

## Tech stack

- Python
- Google Workspace

To contact Zahid, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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