# Zac McKinstry

Zac McKinstry is a remote worker on Himalayas, Senior Instructional Designer at Milestone Systems, based in United States.

Source: https://himalayas.app/@zacmckinstry

```text
Senior Instructional Designer at Milestone Systems who redesigned XProtect certification, earning 97% learner approval and 2,700+ certifications.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 80k+ USD |
| Job categories | Instructional Designer, Learning And Development Consultant, Learning and Performance Consultant |
| Skills | Instructional Design, Learning and Development, Learning Experience Design, Learning Needs Analysis (LNA), Performance Based Instructional Design, Adult Learning Theory, Learning Strategy, Learning Assessment, Certification Program Development, E Learning Development, Instructor Led Training, VILT (Virtual Instructor Led Training), Performance Support, Project Management, Global Program Management |

## About

```text
At Milestone Systems, I led the design and improvement of global partner enablement and certification programs supporting XProtect software. I redesigned the XProtect Designer Certification Program, which earned a 97% learner approval rating and more than 2,700 certifications globally.

I worked with business stakeholders and subject matter experts to turn complex technical workflows into scalable learning solutions. I also aligned curriculum with XProtect releases and used Microsoft Copilot to support analysis, storyboarding, content development, and quality assurance.

At Clarity Consulting, I collaborated with ServiceNow SMEs on the Certified Technical Architect learning program and developed Engaging with Milestone Support, completed by more than 1,400 technical partners. At Grand Valley State University, I developed DEI: The Foundation and partnered with the City of Grand Rapids on Equity Foundations.

At Service Express, I developed Service Core, which resulted in an 11% increase in first-trip fix rates and a 4.9% increase in customer service ratings. I also created Aces in Their Places, an ATD-recognized performance improvement solution.
```

## Experience

### Senior Instructional Designer

[Milestone Systems](https://himalayas.app/companies/milestone-systems). Apr 2022 - Oct 2026

```text
Led design and development of global partner enablement and certification programs for XProtect software. Conducted needs analyses, collaborated with stakeholders, and leveraged AI to accelerate content development.
```

Skills: Instructional-Design, Learning-Needs-Analysis-(LNA), Certification-Program-Development, Articulate-Storyline, Articulate-Rise, Fuse-LMS, SCORM, Microsoft-Copilot, Kirkpatrick-Evaluation, Project-Management, Stakeholder-Communication

### Learning and Development Consultant

Clarity Consulting. Jan 2021 - Mar 2022

```text
Collaborated with enterprise learning teams to design and develop learning solutions aligned with strategic business objectives. Developed eLearning solutions, certification programs, and performance support resources.
```

Skills: Instructional-Design, Adult-Learning-Theory, E-Learning-Development, Certification-Program-Development, SME-Collaboration, Performance-Support

### Learning & Development Consultant

Project Barfly LLC. Nov 2019 - Mar 2022

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Partnered with business leaders to design and implement learning solutions supporting employee onboarding, performance, and professional development.
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Skills: Instructional-Design, Onboarding, Performance-Improvement, SMART-Goals

### Learning & Development Consultant

Grand Valley State University. May 2020 - Aug 2021

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Partnered with university leadership and subject matter experts to create accessible learning experiences (WCAG) aligned with instructional design practices.
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Skills: Instructional-Design, WCAG, Accessibility, Learning-Experience-Design

### Senior Instructional Designer

[Service Express](https://himalayas.app/companies/service-express). Jan 2011 - Aug 2019

```text
Partnered with service and sales stakeholders to conduct performance analyses and develop learning solutions. Designed instructor-led, self-paced, and video-based learning experiences.
```

Skills: Instructional-Design, Performance-Analysis, Premiere-Pro, Compliance-Training, Navex-Global, Sales-Training, Learning-Assessment

## Education

### Central Michigan University

Bachelor of Applied Arts, Applied Arts

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Bachelor of Applied Arts degree from Central Michigan University.
```

## Tech stack

- Markdown
- Adobe Premiere Pro
- Microsoft 365
- Adobe Creative Cloud
- Microsoft Copilot
- HTML

To contact Zac, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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