# Yvonne Kadenyeka

Yvonne Kadenyeka is a remote worker on Himalayas, Customer Service Agent at Call Centre International, based in Kenya.

Source: https://himalayas.app/@yvonnekadenyeka

```text
Virtual Assistant at Call Centre International handling 30 emails per hour with a 100% QA score.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Kenya |
| Authorized to work in | Kenya |
| Salary expectations | 60k+ USD |
| Job categories | Virtual Assistant, Customer Support Specialist, Administrative Assistant |
| Skills | Virtual Assistant, Customer Support, Email Support, Live Chat, Calendar Management, Inbox Management, Travel Coordination, Project Planning, Research And Reporting, Data Entry, Scheduling, Record keeping, Order Tracking, Returns and Exchanges, Dispute Handling |
| LinkedIn | https://linkedin.com/in/yvonne-kadenyeka-22569537a |

## About

```text
At Call Centre International, I provide email and live chat support for the World of Books Campaign. I handle about 30 emails per hour and record customer interactions in Freshdesk.

At Racecourse Hospital, I coordinated patient appointments and schedule changes using WellSky. I set up automated reminders and reporting that helped reduce scheduling conflicts and no-shows.

Through the ALX Virtual Assistant Programme, I completed five client-style projects covering calendar and inbox management, travel planning, project planning, and research. One travel project planned a three-day business trip to Dubai using Google Slides, Google Sheets, and TripIt.

I also registered and verified voters with the KIEMS Kit at the Independent Electoral and Boundaries Commission, and supported cataloguing, reference services, and circulation at Kenyatta University Post-Modern Library. I hold a Bachelor of Library and Information Science from Kenyatta University.
```

## Experience

### Customer Service Agent (current)

Call Centre International. May 2024 - Present

```text
Provide email and live chat support, resolving customer queries at first contact, handling order tracking, returns, exchanges, and disputes. Record interactions in Freshdesk.
```

Skills: Email-Support, Live-Chat, Order-Tracking, Returns, Exchange, Dispute-Handling, Freshdesk, Freshchat

### Administrative and Schedule Assistant

Racecourse Hospital. Aug 2023 - Dec 2023

```text
Coordinated patient appointments and schedule changes using WellSky, set up automated reminders and reporting, and provided front-desk support.
```

Skills: Scheduling, Wellsky, patient-records, Front-Desk-Support, Reminders

### Voter Registration Clerk

Independent Electoral and Boundaries Commission (IEBC). Oct 2021 - Jun 2022

```text
Registered and verified voters accurately using the KIEMS kit and ran voter education sessions for the public.
```

Skills: Voter-Registration, KIEMS-Kit, Data-Entry, Public-Education

### Library Attachment

Kenyatta University Post-Modern Library. May 2019 - Aug 2019

```text
Supported cataloguing, classification, reference services, circulation, shelving, book binding, and user orientation.
```

Skills: Cataloguing, Classification, Reference-Services, Circulation-Services, Shelving, Bookbinding, UX-Orientation

## Education

### ALX

Virtual Assistant Programme, Virtual Assistant. 2026 - 2026

```text
Graduated from the ALX Virtual Assistant Programme in October 2026, gaining practical skills in calendar and inbox management, travel planning, project planning, and research and reporting.
```

### Kenyatta University

Bachelor of Library and Information Science, Library and Information Science. 2016 - 2021

```text
Bachelor of Library and Information Science from Kenyatta University, completed in 2021.
```

## Tech stack

- Google Docs
- Gmail
- Freshchat
- Google Drive
- Jira
- Trello
- Asana
- ClickUp
- Google Sheets
- FreshDesk
- Loom
- Google Slides
- Microsoft Office

To contact Yvonne, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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