# yoshira valladares

yoshira valladares is a remote worker on Himalayas, Customer Success Management Specialist at Hawx Pest Control, based in Honduras.

Source: https://himalayas.app/@yoshiravalladares

```text
Customer Success professional at Hawx Pest Control focused on retention, escalations, and account support.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Honduras |
| Authorized to work in | Honduras |
| Salary expectations | 38k+ USD |
| Job categories | Customer Success Specialist, Account Manager, Customer Support Specialist, Sales Support Specialist |
| Skills | Customer Success, Customer Retention, Escalation Management, Account Support, Customer Service, Technical Support, Sales Support, Customer Onboarding, Project Coordination, Back Office Operations |

## About

```text
At Hawx Pest Control, I focused on customer success, retention, escalations resolution, and account support, with sales involvement.

At One Solar, I provided back-office and sales support, assisting with customer onboarding and project coordination.

At Intouch CX (lululemon Studio) and Dyson, I handled customer inquiries and escalations, provided technical assistance, and supported sales.
```

## Experience

### Customer Success Management Specialist

Hawx Pest Control. Jan 2025 - Dec 2026

```text
Focused on customer success, retention, escalations resolution, and account support with sales involvement.
```

Skills: Customer-Success, Retention-Strategy, Escalation-Resolution, Account-Management, Sales

### Back Office & Sales Support

One Solar. Jan 2024 - Dec 2025

```text
Provided administrative and sales support, assisting with customer onboarding and project coordination.
```

Skills: Administrative-Support, Sales-Support, Customer-Onboarding, Project-Coordination

### Escalations and Customer Service Representative

[Intouch CX](https://himalayas.app/companies/intouchcx). Jan 2022 - Dec 2024

```text
Managed customer inquiries and escalations, ensuring resolution, satisfaction, and service quality.
```

Skills: Customer-Service, Escalation-Management, Issue-Resolution, Customer-Satisfaction

### Escalations, Sales and Technical Support

[Dyson](https://himalayas.app/companies/dyson). Jan 2021 - Dec 2022

```text
Provided customer support, escalations handling, technical assistance, and sales support for premium products.
```

Skills: Customer-Support, Escalation-Handling, Technical-Support, Sales-Support

## Education

### Universidad Tecnológica de Honduras

Bachelor's Intern, Marketing. 2022 - Present

```text
Pursuing a Bachelor's degree in Marketing, ongoing since 2022.
```

### Instituto Loshira Valladares

Technical Bachelor, Computer Science. 2015 - 2018

```text
Completed a Technical Bachelor in Computer Science from 2015 to 2018.
```

## Tech stack

- Google Tag Manager
- Google Docs
- Microsoft SharePoint
- Google Drive
- Google Analytics
- Microsoft Teams
- Zendesk
- Google Maps
- Google Workspace
- Microsoft Office 365
- Google Sheets
- Microsoft Excel
- Zoom
- Google Ads
- Microsoft Word
- Microsoft Outlook

To contact yoshira, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

## People also viewed

- [Alejandro Guerra](https://himalayas.app/@dalejandroguerrac): Remote Support Technician, Interprefy
- [Erasmo Corea](https://himalayas.app/@erasmocorea): Sales Manager, Hawx Pest Control & Bloom
- [Vanessa Castellon](https://himalayas.app/@vanessacastellon): Technical Support Specialist L2, PartnerHero
- [Marcela Funes](https://himalayas.app/@marcelafunes): Technical Support Specialist Supervisor Support Sales Agent, Teleperformance
- [Rolando Interiano](https://himalayas.app/@rolandointeriano): Head of Customer Success, ProLine
- [Francis Bennett](https://himalayas.app/@francisbennett): Email & Chat Support, GGA Solutions Root Media
- [Maryori Tatiana Castro](https://himalayas.app/@maryoritatianacastro): Front Desk & Claims Support, UTH National Adjusters
- [Alejandra Casco](https://himalayas.app/@alejandracasco): Virtual and Executive Assistant, Magnus Va
- [Maria Pagan](https://himalayas.app/@mariapagan): Translator, Legacy Concessions
- [Orlin Guerrero](https://himalayas.app/@orlinguerrero): Customer Service Agent, GGA Solutions