# Yonis Nur

Yonis Nur is a remote worker on Himalayas, Private Hire Driver at Uber, based in United Kingdom.

Source: https://himalayas.app/@yonisnur

```text
First-line service desk analyst at H&M Care Agency; tested private Tailscale connectivity and recovered an Ubuntu web server.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United Kingdom |
| Authorized to work in | United Kingdom |
| Salary expectations | 45k+ GBP |
| Job categories | IT Support Technician, Service Desk Analyst, Technical Support Specialist |
| Skills | Tier 1 Technical Support, hardware troubleshooting, Software Troubleshooting, incident investigation, Remote User Support, Onsite Support, Device Setup, Application Troubleshooting, Login And Access Troubleshooting, Incident Escalation, DNS, IP Addressing, TCP, UDP, HTTP |

## About

```text
At H&M Care Agency, I provided first-line support to onsite and remote colleagues using Windows computers, MacBooks, iPhones and iPads. I investigated setup, application and sign-in issues, tested straightforward fixes and referred problems that needed further support.

In my Tailscale and Linux connectivity home lab, I connected a Windows computer and iPhone, then made an Ubuntu web server available privately over HTTPS. When I reproduced an outage, I used curl and ss to find that nothing was listening on TCP port 8080, restarted the server and verified recovery.
```

## Experience

### Private Hire Driver (current)

[Uber](https://himalayas.app/companies/uber). Sep 2025 - Present

```text
Manage customer journeys independently, resolving changes and disruptions while communicating clearly and maintaining a professional service.
```

Skills: Customer-Service, Communication-Skills, Problem-Solving

### 1st Line Service Desk Analyst

H&M Care Agency. Aug 2023 - Sep 2025

```text
Provided first-line assistance to onsite and remote colleagues with Windows computers, MacBooks, iPhones and iPads, focusing on hardware faults and everyday software issues. Investigated device setup, application and sign-in problems, and assisted with preparing devices for staff.
```

Skills: Windows, MacOS, iOS, IPadOS, hardware-troubleshooting, Software-Troubleshooting, Device-Setup, Application-Support, Login-Issues, incident-investigation, Escalation-Management, Customer-Service

### Digital Marketing Manager

Olympic Money Transfer. Feb 2022 - Jul 2023

```text
Managed digital marketing activity and online communications for a money-transfer business, coordinating requests from agents and colleagues. Also provided day-to-day technical assistance to money-transfer agents when hardware, software or access issues affected their work.
```

Skills: Digital-Marketing, Online-Communication, Technical-Support, Customer-Service, Problem-Solving

### Contact Tracing Operative

NHS Test and Trace. May 2020 - Jan 2022

```text
Explained complex public-health guidance clearly and sensitively to members of the public, including in difficult conversations. Maintained accurate digital case records, followed confidentiality procedures and escalated concerns requiring further action.
```

Skills: Communication-Skills, Case-Management, Confidentiality, Escalation-Management, Public-Health-Guidance

### IT Support Technician

Globalnet. Jan 2019 - Apr 2020

```text
Investigated first-line technical issues using structured troubleshooting and escalated faults requiring further support. Recorded reported issues, actions taken and progress updates so users and colleagues could follow the status of incidents.
```

Skills: Troubleshooting, Incident-Reports, Escalation-Management, Technical-Support

## Education

### Preston Manor High School

GCSE, General Studies. Grade: A\*–C

```text
Completed six GCSEs at grades A*–C, including Mathematics (A) and English (B).
```

### BTEC Medical Science

BTEC, Medical Science. Grade: Distinction

```text
Earned a BTEC in Medical Science with a Distinction grade.
```

## Tech stack

- cURL
- PowerShell
- iOS
- macOS
- Windows
- Tailscale

To contact Yonis, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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