# Yewande Morenike Akinsanya

Yewande Morenike Akinsanya is a remote worker on Himalayas, IT Support Engineer at Pacific IT | Precision Solutions | VNVI Services, based in Nigeria.

Source: https://himalayas.app/@yewandemorenikeakins

```text
I'm an IT Support Engineer specializing in Microsoft 365 and MSP environments, delivering prompt, customer-focused technical solutions.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Nigeria |
| Authorized to work in | Nigeria |
| Job categories | IT Support Engineer, IT Support Engineer, Microsoft 365 Engineer, Network Engineer, Systems Administrator, Cloud Engineer, Technical Support Specialist, Service Desk Analyst, Professional Services Consultant, Support Engineer, Technical Support Engineer, IT Support Specialist, Mid Level IT Support Engineer, IT Support Manager |
| Skills | Azure Active Directory, Exchange Online, SharePoint, OneDrive For Business, PowerShell, DNS management, Network Troubleshooting Tools, Active Directory, Autotask PSA, Datto RMM, Glue, Liongard, Ticketing Systems, Multi Factor Authentication, Conditional Access, Compliance, TeamViewer, RDP, Zendesk, SNMP, Azure, Microsoft Teams, MacOS, Windows, Windows Server, Google Workspace |

## What I'm looking for

```text
I'm seeking a senior IT support or M365-focused role in an MSP or cloud-first organization where I can solve complex issues, mentor teams, improve processes, and grow technical expertise.
```

## About

```text
I am an IT Support Engineer with over five years' hands-on experience supporting Microsoft 365, Azure Active Directory, and MSP environments for diverse clients.

I excel at troubleshooting and user management, leveraging Autotask PSA, Datto RMM, IT Glue and Liongard to meet SLA targets, maintain system integrity, and resolve complex issues quickly.

I hold certifications in Microsoft 365, Azure and multiple Kaseya and Liongard credentials, and I bring a customer-centric approach, strong documentation practices, and a focus on optimizing cloud and network operations.
```

## Experience

### IT Support Engineer (current)

Pacific IT | Precision Solutions | VNVI Services. Jul 2025 - Present

```text
Provide responsive technical support to diverse MSP clients, administering Microsoft 365, Active Directory, and network infrastructure while meeting SLA targets. Use Autotask PSA, Datto RMM, and IT Glue for ticketing, remote monitoring, and documentation to ensure service continuity.
```

Skills: Azure-Active-Directory, Autotask-PSA, Datto-RMM, Glue, PowerShell, SLA-Management

### M365 Technical Support Engineer

Gigmo Solutions. Sep 2021 - Nov 2024

```text
Provided technical support and troubleshooting for Microsoft 365 applications (Teams, OneDrive, SharePoint, Exchange Online) and administered Azure AD, improving reliability across hybrid work environments. Managed user accounts, MFA, Conditional Access, and escalations while documenting resolutions for the knowledge base.
```

Skills: Azure-AD, Exchange-Online, Microsoft-Teams, SharePoint, MFA, Conditional-Access, Zendesk, Troubleshooting

### Technical Support Engineer

Tek Experts Nigeria Limited. May 2021 - Sep 2021

```text
Diagnosed and resolved Microsoft 365 issues (Outlook, Teams, SharePoint, OneDrive, Exchange Online) via phone, chat, and ticketing systems while managing Azure AD accounts and security settings. Created knowledge base articles and assisted end-users with MFA and license provisioning.
```

Skills: Azure-AD, Exchange-Online, MFA, Ticketing-Systems, Remote-Support, Troubleshooting, Knowledge-Base

### Senior Network Support Engineer

Torrent Technologies Ltd. Apr 2017 - Apr 2021

```text
Diagnosed and resolved hardware, software, and network issues, managed Active Directory/Azure AD and Microsoft 365 user accounts, and enforced security policies including MFA. Monitored threats, supported cloud services and business applications, and maintained IT asset inventories to ensure operational continuity.
```

Skills: Active-Directory, Azure-AD, Firewalls, Cybersecurity, Remote-Tools

### Administrative Manager

Rabboni Nigeria Ltd. Jun 2016 - Mar 2017

```text
Oversaw HR processes including recruitment, training, and staff supervision while managing budgets and scheduling to achieve financial objectives and maintain a productive work environment. Implemented administrative controls to support operations and staff performance.
```

Skills: HR-Management, Recruitment, Budgeting, Scheduling, Team-Supervision, Corporate-Trainer

### Business Analyst

Parkway Projects Limited. Nov 2013 - May 2016

```text
Gathered and documented business and technical requirements for mobile money services, mapped customer journeys, and collaborated with stakeholders to define transaction flows and integrations with banking APIs. Produced reports and KPIs to guide decisions and supported UAT and operational troubleshooting.
```

Skills: Business-Analysis, Requirements-Gathering, API-Integration, UAT, Reporting, Stakeholder-Management

### Professional Services Consultant

[NCR Corporation](https://himalayas.app/companies/ncr-corporation). Aug 2012 - Nov 2013

```text
Set up and supported NCR banking solutions, conducted SNMP polling for ATM networks to improve communication efficiency and uptime, and provided onsite technical support to financial customers. Delivered implementations and maintenance for payment and clearing systems.
```

Skills: NCR, Technical-Support, Payments-Systems

## Education

### Kaseya

Kaseya Certified Technician in Autotask PSA, Autotask PSA

```text
Obtained Kaseya Certified Technician credential for Autotask PSA in 2025.
```

### Liongard

Liongard Certified Administrator, Liongard

```text
Obtained Liongard Certified Administrator credential in 2025.
```

### Kaseya

Kaseya Certified Technician in IT Glue, IT Glue

```text
Obtained Kaseya Certified Technician credential for IT Glue in 2025.
```

### Kaseya

Kaseya Certified Technician in Datto RMM, Datto RMM

```text
Obtained Kaseya Certified Technician credential for Datto RMM in 2025.
```

### Microsoft

Azure Certification, Microsoft Azure

```text
Azure certification obtained in 2021.
```

### Microsoft

Microsoft 365 Certification, Microsoft 365 Administration

```text
Microsoft 365 certification obtained in 2021.
```

### Caleb University

Bachelor of Science, Computer Science

```text
Completed a Bachelor of Science in Computer Science, graduating in 2012.
```

## Tech stack

- Microsoft Teams
- Zendesk
- PowerShell
- macOS
- Windows
- Windows Server
- Google Workspace
- TeamViewer

To contact Yewande Morenike, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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