# Yerson Gomez Velasco

Yerson Gomez Velasco is a remote worker on Himalayas, Airbnb Superhost & Remote Property Manager at Airbnb, based in Colombia.

Source: https://himalayas.app/@yersongomezvelasco

```text
I resolve remote guest and IT support issues while keeping operations running smoothly.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Colombia |
| Authorized to work in | Colombia |
| Salary expectations | 30k+ USD |
| Job categories | Operations Specialist, Customer Support Specialist, IT Support Technician, Property Manager, Gis Technician |
| Skills | Workflow Management, Vendor coordination, Maintenance Coordination, Administrative Support, Records Management, Documentation, SOP Compliance, Process Execution, Escalation Management, Cross Functional Collaboration, Guest Support, Client Communication, Phone Support, Live Chat, Email Support, Customer Satisfaction, Hospitality, Technical Support, Incident resolution, Problem Solving, Ticket Documentation, Ticketing Systems, Remote Support Tools, Data Entry, Document Management, Scheduling, Task Prioritization, Vendor Follow Ups, Time Management, Attention To Detail, Process Compliance, Ownership, Accountability, Follow up, Adaptability, Organization, Reliability, Teamwork, Initiative, Breezeway, Trello, Slack, Google Workspace, Microsoft Office, Airbnb, WhatsApp, Outlook, Zoom, Google Meet, Microsoft 365, hardware troubleshooting, Software Troubleshooting, Lock Troubleshooting, Wi Fi Troubleshooting |
| LinkedIn | https://linkedin.com/in/yerson-gomez-velasco |

## What I'm looking for

```text
I'm looking for a remote operations, customer support, or IT support role where I can resolve issues, coordinate workflows and vendors, follow structured processes, and deliver reliable customer experiences.
```

## About

```text
I'm managing daily operations for an Airbnb business, resolving Wi-Fi, smart lock, connectivity, and property-access issues across 76+ guest stays. I support guests through phone, email, WhatsApp, and Airbnb messaging while coordinating vendors to minimize disruptions and sustain 90%+ guest satisfaction.

Previously, at DDC Minotti Group, I delivered first-line IT support for 20+ workstations and 30+ monthly users, resolving hardware, software, and business-application issues. I documented tickets, managed escalations, supported Microsoft 365, Zoom, and Slack, and helped reduce repeat issues by 30%.
```

## Experience

### Airbnb Superhost & Remote Property Manager (current)

[Airbnb](https://himalayas.app/companies/airbnb). Mar 2024 - Present

```text
Managed daily operations for a successful Airbnb business, providing remote guest support and resolving connectivity, smart lock, and property access issues. Coordinated with vendors and maintained high guest satisfaction across 76+ stays.
```

Skills: Remote-Support, Troubleshooting, Vendor-coordination, Guest-Support, Communication-Skills, Problem-Solving, Ticketing-Systems, Customer-Satisfaction

### IT Technician

DDC Minotti Group. Dec 2022 - Jun 2023

```text
Provided first-line technical support to end users, diagnosing and resolving hardware, software, and system issues. Managed support requests, documented incidents, and supported users with Microsoft 365, Zoom, Slack, and other applications.
```

Skills: Technical-Support, Troubleshooting, Ticketing-Systems, Microsoft-365, Zoom, Slack, Documentation, Incident-resolution

### GIS Technician

NewEdge Services. Aug 2021 - Jul 2022

```text
Worked as a GIS Technician at NewEdge Services in Dallas, TX.
```

## Education

### Dallas College

Associate of Applied Science, Geographic Information System

```text
Pursuing an Associate of Applied Science in Geographic Information System (GIS) at Dallas College.
```

## Tech stack

- Slack
- WhatsApp
- Google Workspace
- Trello
- Gemini
- Google Sheets
- Zoom
- Google Meet
- ChatGPT

To contact Yerson, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

## People also viewed

- [Juan Bonilla](https://himalayas.app/@juanbonilla): MSP Helpdesk Technician, Support Adventure Ltd.
- [Boris Quijano](https://himalayas.app/@borisquijano): AI Implementation & eLearning Officer, Computación Integral
- [German Alonso Pimentel Vera](https://himalayas.app/@gpimentelv): IT Operations Specialist, Pharmasan
- [Ivan Bautista](https://himalayas.app/@ivanbautista): Freelance IT Technician, Freelance
- [Arturo Orozco](https://himalayas.app/@arturoorozco): Property Administrator, Short Lets Malta Ltd.
- [Federico Guerra](https://himalayas.app/@federicoguerra): Operations Concierge, Rove Travel
- [Naireth Cantillo](https://himalayas.app/@nairethcantillo): Guest Experience & Technical Operations Agent, Blue Gems Management
- [Sergio Andrés Zabala Marquez](https://himalayas.app/@sergioandreszabalamarquez): IT Customer Service Contractor, Toolbox
- [Angel Camero](https://himalayas.app/@angelcamero): IT Analyst, Loadsmart
- [Carolina Arias](https://himalayas.app/@carolinaarias1): Reservations Agent, My Top Tour