# yazan 2787

yazan 2787 is a remote worker on Himalayas, Customer Service / Call Center Agent at Abu Dhabi Islamic Bank (ADIB), based in United Arab Emirates.

Source: https://himalayas.app/@yazan2787

```text
I handle high-volume banking calls and resolve customer issues efficiently.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United Arab Emirates |
| Authorized to work in | United Arab Emirates |
| Salary expectations | 38k+ USD |
| Job categories | Customer Service, Call Center Representative, Customer Service Representative In Banking, Client Relations Specialist, Logistics Coordinator, Operations Supervisor |
| Skills | Customer Service, Inbound Calls, Outbound Calls, Inquiry Resolution, Complaint Resolution, Service quality, CRM, Client Relations, Excel, Microsoft Office, Online Systems, Computer Literacy, Communication Skills, Problem Solving, Teamwork, Multitasking, Flexibility, Staff Supervision, Scheduling, Sales, Logistics, Supply Chain, Transportation, Storage, Deliveries, Hiring, Training, Team Coordination, Arabic, English |

## What I'm looking for

```text
I'm seeking customer service, call center, banking, or client-facing roles where I can resolve customer issues, maintain service quality, and build strong customer relationships.
```

## About

```text
I handle high-volume inbound and outbound customer calls at Abu Dhabi Islamic Bank, resolving inquiries and complaints while maintaining service quality and customer satisfaction.

I update customer records accurately through CRM and online systems, following service standards that support retention and loyalty.

Previously, I managed transportation, storage, deliveries, and daily logistics operations in a family vegetable market business, supervising deliveries to keep supply operations timely and efficient.

I also owned and operated a salon, where I managed staff, sales, hiring, training, team coordination, and customer relationships.
```

## Experience

### Customer Service / Call Center Agent (current)

[Abu Dhabi Islamic Bank (ADIB)](https://himalayas.app/companies/abu-dhabi-islamic-bank). Feb 2025 - Present

```text
Handles high-volume inbound and outbound customer calls, resolves inquiries and complaints, updates customer records, and maintains service quality.
```

Skills: Customer-Service, Inbound-Calls, Outbound-Calls, Complaint-Resolution, CRM, Service-quality, Client-Relations, Excel, Microsoft-Office, Online-Systems

### Logistics & Transportation Manager

Vegetable Market. Aug 2020 - Sep 2023

```text
Managed transportation, storage, deliveries, and day-to-day logistics operations for a family business.
```

Skills: Logistics, Transportation, Supply-Chain, Delivery-Management, Operations

### Salon Owner

Salon Owner. Jan 2015 - Oct 2018

```text
Managed daily operations, staff supervision, sales, and customer relations. Handled hiring, training, and team coordination.
```

Skills: Staff-Supervision, Sales, Client-Relations, Hiring, Training, Team-Coordination, Operations-Management

## Education

### Damascus University

Bachelor's (incomplete), Commerce & Economics

```text
Completed 2.5 years of study in Commerce and Economics at Damascus University.
```

### Al-Mamoun Institute

Certificate in Men's Barbering, Barbering

```text
Earned a certificate in Men's Barbering from Al-Mamoun Institute in Damascus.
```

## Tech stack

- Microsoft Excel

To contact yazan, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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