# Yassine Jounaid

Yassine Jounaid is a remote worker on Himalayas, Front office Channel care agent at Telus, based in Morocco.

Source: https://himalayas.app/@yassinejounaid

```text
Front office Channel care agent at Telus, supporting representatives with system issues and helping business clients find sales solutions.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Morocco |
| Authorized to work in | Morocco |
| Salary expectations | 34k+ USD |
| Job categories | Customer Service, Technical Support Specialist, Sales, Tier 2 Back Office Agent, Front Office Agent |
| Skills | Technical Support, Incident Management, User Support, Customer Service, Customer Support, B2B Sales, Prospecting, Customer Relationship Management, Sales Negotiation, Case Management, IT Tools, Office Tools, French, English |

## About

```text
At Telus, I support on-site representatives by troubleshooting system-related issues, back-office errors, and technical incidents so sales operations can continue smoothly.

I also train and support experienced agents and new hires on processes, procedures, best practices, and resolving system-related issues.

In my B2B and sales work at Telus, I contact business clients, identify their needs, present suitable solutions, negotiate offers, and follow up with them.

Earlier, I provided phone and video customer support for a family-owned handicrafts business, assisting customers with inquiries and procedures and following up on cases.
```

## Experience

### Front office Channel care agent (current)

Telus. Sep 2024 - Present

```text
Assisted on-site representatives in resolving system-related issues, troubleshooting back-office errors and technical incidents, while ensuring smooth sales operations through timely and effective support. Trained and supported agents as a Subject Matter Expert and prospected business clients as a B2B and Sales expert.
```

Skills: Technical-Support, Troubleshooting, Sales, B2B, Training, Customer-Service

### Customer Service and Chat Support Representative

Family-Owned Handicrafts Business. May 2022 - Sep 2022

```text
Provided high-quality customer service via phone and video calls, guided and assisted customers with procedures and inquiries, resolved complaints, and ensured proper follow-up of customer cases.
```

Skills: Customer-Service, Communication-Skills, Problem-Solving, Follow-up

## Education

### Anisse International School / University Hassan 2

Bac+3, Private Law. 2021 - Present

```text
Pursuing Bac+3 private law studies. Holder of a French Baccalaureate with honors and a Bachelor's Degree in French Law with honors.
```

## Tech stack

- Salesforce
- Workday
- Zendesk
- Microsoft Excel
- Genesys
- Genesis Cloud

To contact Yassine, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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