# Yasmine Elsaiad

Yasmine Elsaiad is a remote worker on Himalayas, Assistant Restaurant Manager at De Royale, based in Egypt.

Source: https://himalayas.app/@yasmineelsaiad

```text
Assistant Restaurant Manager at De Royale, training staff and managing inventory to maintain service standards.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Egypt |
| Authorized to work in | Egypt |
| Salary expectations | 60k+ USD |
| Job categories | Hospitality Professional, Customer Service, Front Office Agent, Ground Service Agent |
| Skills | Guest Relations, Customer Service, Passenger Service, Front Office Operations, Airport Ground Operations, Check in, Boarding Management, GDS Reservations System, Ticketing, Opera PMS, Corporate Trainer, Inventory Management, Microsoft Office, Word, Excel |

## About

```text
At De Royale in Cairo, I supervise front-of-house and back-of-house staff, deliver onboarding and training, and manage inventory through ordering and demand tracking.

At Sheraton Cairo Hotel & Casino, I handled guest inquiries and service issues, led training sessions, and coordinated promotional initiatives with management.

Earlier, I managed front desk operations at Sheraton Sharm El Sheikh Resort and assisted passengers with check-in, boarding, baggage handling, and gate operations at EgyptAir, Cairo International Airport. I bring experience in guest relations, front office, and airport ground services.
```

## Experience

### Assistant Restaurant Manager (current)

De Royale. Mar 2024 - Present

```text
Supervise a team of 5+ front-of-house and back-of-house staff, ensuring consistent service and quality standards. Design and deliver onboarding and training programs for new staff, improving service consistency across shifts.
```

Skills: Corporate-Trainer, Inventory-Management, Team-Leadership, Service-quality, Onboarding

### Customer Service Agent

Sheraton Cairo Hotel & Casino. Jan 2023 - Jan 2024

```text
Handled 40+ guest inquiries per shift, resolving service issues promptly and improving guest satisfaction scores. Led training sessions and supervised staff performance to maintain high service standards.
```

Skills: Guest-Relations, Conflict-Resolution, Corporate-Trainer, Customer-Service, Upselling

### Receptionist / Front Office Agent

Sheraton Sharm El Sheikh Resort. Dec 2021 - Dec 2022

```text
Managed front desk operations including 30+ check-ins/check-outs per shift for a high-occupancy resort. Liaised with housekeeping, F&B, and concierge teams to deliver seamless, personalized guest experiences.
```

Skills: Front-Office, Opera-PMS, Guest-Relations, Booking-Management, Team-Coordination

### Ground Services Agent

EgyptAir. May 2021 - Oct 2021

```text
Assisted 100+ passengers per shift with check-in, boarding procedures, baggage handling, and gate operations. Supported smooth flight turnarounds by coordinating with ground handling and airline staff under time pressure.
```

Skills: Check-in, Boarding-Management, Baggage-Handling, Gate-Operations, Ground-Handling, Coordination

## Education

### Suez Canal University

Bachelor's degree, Tourism and Hotel Management

```text
Bachelor's degree in Tourism and Hotel Management from Suez Canal University, completed in 2024.
```

## Tech stack

- Microsoft Office

To contact Yasmine, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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