# Yasir Ahmad

Yasir Ahmad is a remote worker on Himalayas, Founder & Customer Support Lead at NorthBridge Solutions, based in India.

Source: https://himalayas.app/@yasirahmad2

```text
Customer Support Lead at NorthBridge Solutions using AI tools to improve service delivery for international clients.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 138k+ INR |
| Job categories | Customer Support Manager, Customer Success Manager, Technical Support Specialist |
| Skills | Customer Support, Customer Success, CRM, Customer Onboarding, Escalation Management, Technical Support, Process Improvement, Team Leadership, HubSpot, Salesforce, ChatGpt, Microsoft Copilot, Claude, Gemini |

## About

```text
At NorthBridge Solutions, I founded and lead a customer support and client success services business serving international clients. I manage customer onboarding, CRM workflows, account support, and escalations.

I use ChatGPT, Microsoft Copilot, Claude, and Gemini to improve service delivery. My work also draws on customer success, CRM operations, and technical support.

At Kinzin Assist Pvt. Ltd., I lead US customer support operations and manage escalations. Earlier, as a Senior Executive at Moving Ideas Itech Support, I managed teams and improved service delivery processes.
```

## Experience

### Founder & Customer Support Lead (current)

NorthBridge Solutions. Apr 2024 - Present

```text
Founded and lead a customer support and client success services business serving international clients. Manage customer onboarding, CRM workflows, account support, and escalation resolution.
```

Skills: Customer-Success, CRM, Customer-Onboarding, Escalation-Management, AI-Tools, ChatGpt, Microsoft-Copilot, Claude, Gemini

### Customer Support Manager (current)

Kinzin Assist Pvt. Ltd.. Aug 2020 - Present

```text
Led US customer support operations and managed escalations.
```

Skills: Customer-Support, Escalation-Management, US-Market

### Senior Executive

Moving Ideas Itech Support. May 2015 - Jul 2020

```text
Managed teams and improved service delivery processes.
```

Skills: Team-Leadership, Process-Improvement, Service-Delivery

## Education

### Indira Gandhi National Open University

Master of Arts, English

```text
Master of Arts in English from Indira Gandhi National Open University, completed in 2016.
```

## Tech stack

- Salesforce
- HubSpot
- Gemini
- ChatGPT
- Claude

To contact Yasir, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

## People also viewed

- [Anant Raghvan](https://himalayas.app/@anantraghvan): Customer Success Manager, Saima Global Consulting
- [Lakshmi Anuja Chippada](https://himalayas.app/@lakshmianujachippada): Career Operations Mentoring Lead, NCPL Consultancy Inc.
- [Keertana Khanna](https://himalayas.app/@keertanakhanna): Quality Analyst, CommVersion Solutions Pvt. Ltd
- [Shoaib User](https://himalayas.app/@shoaibuser5): Customer Support Team Lead, ItsaCheckmate
- [Jai Ganesh](https://himalayas.app/@jaiganesh2): Director / Head of Customer Support, Yellow.ai
- [Dimansh William](https://himalayas.app/@dimanshwilliam): Customer Support Lead, Dipitr Technologies
- [Anjali Jain](https://himalayas.app/@anjalijain1): Global Manager – G2 Digital Markets, G2
- [Manoj Kumar](https://himalayas.app/@manojkumar65): Founder, Managed AI Solutions
- [Sashi Singh](https://himalayas.app/@sashisingh): Senior Manager – Operations, International Services, Big Language Solutions
- [Mohammad Nazar](https://himalayas.app/@mohammadnazar): Manager, Customer Support, G2