# Yash Singh

Yash Singh is a remote worker on Himalayas, Infrastructure Support Analyst at Wipro Limited, based in India.

Source: https://himalayas.app/@yashsingh9

```text
I build ServiceNow ITSM workflows while supporting high-volume, SLA-driven enterprise operations.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | India |
| Authorized to work in | India |
| Job categories | Infrastructure Support Analyst, ServiceNow Developer, Custom Software Services, ITSM Analyst, Database Administrator, Infrastructure Support Engineer, Infrastructure Support Specialist, IT Infrastructure Analyst, Infrastructure Analyst, Technical Infrastructure Analyst, Systems Support Analyst, System Support Analyst |
| Skills | ServiceNow, Dictionary Configuration, Flow Designer, Access Control List (ACL), Service Request Catalog, Business Rules, Client Script, Incident Management, Service Request Management, Change Management, ITIL, SLA Management, Solarwinds, Windows Server, Linux, Azure, SDLC, Agile, Windows, Helix |

## What I'm looking for

```text
I’m looking to apply my production ITSM experience and hands-on ServiceNow customization work as a Custom Software Engineer, extending and enhancing ServiceNow ITSM applications while continuing to build scripting, platform, and enterprise systems expertise.
```

## About

```text
At Wipro, I support Close Brothers’ UK banking operations on a 24x7, SLA-governed ITSM desk, handling incidents and service requests in a 10,000+ monthly ticket environment. I maintain approximately 98% SLA compliance through timely triage, escalation, and coordination across support teams.

I independently built and deployed an IT Asset Request System on ServiceNow, configuring custom tables, forms, Flow Designer approvals, notifications, ACLs, and update sets. I’m growing my ServiceNow scripting and Azure capabilities while seeking to extend and enhance ServiceNow ITSM applications as a Custom Software Engineer.
```

## Experience

### Infrastructure Support Analyst

[Wipro Limited](https://himalayas.app/companies/wipro-limited)

```text
Operated within an SLA-governed ITSM process for a UK banking client, handling 10,000+ incidents and service requests monthly. Maintained ~98% SLA compliance and coordinated with support teams using SolarWinds and BMC Helix.
```

Skills: ITSM, Incident-Management, Service-Request-Management, SLA-Management, Solarwinds, BMC-Helix, Windows-Server-Administration, Linux, ITIL, Change-Management, Database-Administration

## Education

### Birla Institute of Technology and Science, Pilani

Master of Technology, Information Technology

```text
Pursuing a Master of Technology in Information Technology.
```

## Tech stack

- Microsoft Azure
- Solarwinds
- Linux
- Windows
- Windows Server
- ServiceNow
- Helix

To contact Yash, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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