# yashmeet User

yashmeet User is a remote worker on Himalayas, Customer Success and Support Specialist at Bydzyne Inc., based in India.

Source: https://himalayas.app/@yashmeetuser

```text
I grow enterprise account revenue and retention through technical support, escalations, and customer success.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 1234k+ INR |
| Job categories | Customer Success Specialist, Customer Support Specialist, Customer Success Manager, Technical Support Specialist, Account Manager, Customer Experience Specialist, Senior Customer Success Specialist |
| Skills | Customer Success, Customer Support, Enterprise Account Management, Escalation Management, Technical Troubleshooting, Root Cause Analysis, SLA Management, Customer Retention, Account Expansion, Knowledge Base Management, SOP Development, Salesforce, HubSpot, Zendesk, Zoho, CSAT, NPS, Dashboarding, Voice Of Customer, Process Automation, Data Analysis, Spanish, German, HelpDesk+, Time Analytics, Synthesized |

## What I'm looking for

```text
I'm looking to own enterprise customer outcomes, technical escalations, retention, and process improvements in a SaaS or IT products environment where customer feedback can shape revenue and product decisions.
```

## About

```text
I've managed 50+ enterprise accounts at Bydzyne across the U.S., U.K., and LATAM, sustaining 98% CSAT while resolving 50+ complex client issues each week.

I improved payment-resolution efficiency by 30% through real-time case tracking, reduced delivery delays by 15% with predictive ETA and SMS updates, and grew account revenue 12% quarter-over-quarter through tailored product recommendations.

At Funfull, I helped implement AI-assisted ticket routing that pre-tagged 90% of incoming issues and reduced resolution time by 20%. I also re-engaged 15% of dormant accounts through win-back plans, training, and extended trials.

I'm focused on turning customer signals into retention, resolution, and product outcomes through Salesforce, HubSpot, Zendesk, knowledge-base standards, and voice-of-customer programs.
```

## Experience

### Customer Success and Support Specialist

Bydzyne Inc.. Aug 2022 - Mar 2026

```text
Managed 50+ enterprise accounts across the U.S., U.K., and LATAM, sustaining a 98% CSAT score while resolving 50+ complex client issues weekly. Improved payment-resolution efficiency by 30% through automation and reduced delivery delays by 15% via vendor coordination.
```

Skills: Salesforce, HubSpot, Zendesk, Customer-Success, Escalation-Management, Process-Automation, Knowledge-Management, Root-Cause-Analysis, CSAT, Account-Management

## Education

### Sheridan College

Post-Graduate Diploma, Business. 2017 - 2018

```text
Completed a Post-Graduate Diploma in Business (General) from Sheridan College, Ontario, Canada.
```

### Manonmaniam Sundaranar University

Bachelor of Science, Computer Science. 2010 - 2013

```text
Completed a Bachelor of Computer Science from Manonmaniam Sundaranar University, Tirunelveli, India.
```

## Tech stack

- Salesforce
- Zendesk
- HubSpot
- HelpDesk+
- Time Analytics
- Synthesized

To contact yashmeet, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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