# Yann KIBANGOU

Yann KIBANGOU is a remote worker on Himalayas, Customer Support Agent at Meta / Accenture, based in Ireland.

Source: https://himalayas.app/@yannkibangou

```text
B2B Account Executive at Absys Cyborg who developed SMB prospects for Microsoft Dynamics 365 and ERP.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Ireland |
| Authorized to work in | Ireland |
| Salary expectations | 40k+ EUR |
| Job categories | Account Executive, Sales Development Representative, Business Development Representative, Account Manager |
| Skills | B2B Sales, Prospecting, Cold Calling, Lead Qualification, Account Management, Customer Relationship Management, Product Demonstrations, Appointment Setting, Negotiation, Objection Handling, Upselling, Cross Selling, BANT, Recruitment, Team Management |

## What I'm looking for

```text
I’m seeking opportunities as a Sales Development Representative, Business Development Representative, Account Executive or in Account Management, serving the French-speaking or French market.
```

## About

```text
At Absys Cyborg, I managed a portfolio of approximately 150 SMB prospects and developed new business through cold calling and email outreach. I qualified decision-makers, organised demonstrations of Microsoft Dynamics 365 / ERP solutions, and worked toward commercial objectives that included an activation target of approximately €100K.

At Tessi, I managed a team of 15 across customer service, subscription and indexing activities. I recruited team members, structured onboarding and training, and conducted operational audits to monitor service quality and performance.

At Meta / Accenture, I supported French-speaking customers with Facebook/Instagram-related issues, investigating account and page cases and communicating solutions in French and English. I’m seeking French-market opportunities in sales development, business development, account executive work or account management.
```

## Experience

### Customer Support Agent

Meta / Accenture. Aug 2025 - Jan 2026

```text
Supported French-speaking customers on Facebook/Instagram issues, managed cases, and communicated solutions in French and English. Worked within quality, productivity, and customer-service targets.
```

Skills: Customer-Focus, International-Communication, Problem-Solving, Adaptability

### Senior Collection Analyst

Sidetrade. Sep 2024 - Jan 2025

```text
Managed B2B and B2C accounts for clients including Nespresso and Primagaz, handling about 40 calls per day and negotiating payment solutions. Worked against weekly objectives in a high-volume environment.
```

Skills: Negotiation, Resilience, Commercial-Communications, Portfolio-Management

### Manager

Tessi. Jan 2022 - Jan 2024

```text
Managed a team of 15 in life insurance activities, including recruitment, training, and operational audits. Monitored service quality and team performance.
```

Skills: Recruitment, People-Management, Audit, Coaching, Leadership

### Account Executive

Absys Cyborg. Jan 2018 - Jan 2020

```text
Managed a portfolio of 150 SMB prospects, developed new business through cold calling and email outreach, and presented Microsoft Dynamics 365/ERP solutions. Used BANT to qualify prospects and handled objections.
```

Skills: Prospecting, Business-Development, Target-Orientation, Consultative-Selling, Objection-Handling

### Manager

Mutieg / Énergie Mutuelle. Jan 2016 - Jan 2017

```text
Managed a team of 5 in compulsory complementary health insurance activities, including recruitment, training, and coordination with brokers. Explained product value and supported business client relationships.
```

Skills: Recruitment, Team-Management, Product-Expertise, Stakeholder-Management

### Manager

CPAM de Paris / Sécurité Sociale. Jan 2011 - Jan 2016

```text
Managed a team of 7-10 teleconsultants handling inbound calls, including recruitment, coaching, and performance monitoring. Achieved 80+ calls per day and about 5 hours of communication time.
```

Skills: Leadership, Performance-Management, Coaching, Customer-Service

### Credit Manager

La Banque Postale Financement. Jan 2009 - Jan 2010

```text
Handled finance requests including property, personal, student, and loan buyout applications. Analyzed customer situations and supported credit decision processes.
```

Skills: Financial-Analysis, Customer-Relationships, Decision-making

## Tech stack

- Microsoft Dynamics 365
- Instagram
- Facebook

To contact Yann, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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