# Xander Rillo

Xander Rillo is a remote worker on Himalayas, IT Helpdesk Support (Level 2 & Level 3) at Hyremote, based in Philippines.

Source: https://himalayas.app/@xanderrillo

```text
IT Support Specialist at Hyremote resolving Microsoft 365, Azure, and endpoint support issues.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Philippines |
| Authorized to work in | Philippines |
| Salary expectations | 98k+ PHP |
| Job categories | IT Support Specialist, Technical Support Representative, Technical Consultant |
| Skills | IT Support, Microsoft 365 Administration, Azure, Microsoft Entra ID, Microsoft Intune, Active Directory, IAM, User Provisioning, MFA, Conditional Access, RBAC, Cloud Migration, Cybersecurity Assessments, Microsoft Copilot Training, ITSM |
| LinkedIn | https://linkedin.com/in/alexander-rillo-3b9b46274 |

## About

```text
At Hyremote, I resolved Level 2 and Level 3 support tickets across a cloud-based enterprise environment, handling Microsoft 365, Entra ID, Active Directory, and Intune issues through resolution. I also troubleshot VPN and virtual desktop access and supported users through ScreenConnect.

At Inviso Corporation, I managed cloud lifecycle work for enterprise clients, supported Azure migrations, and delivered Microsoft Copilot training. Earlier at Cognizant Technology Solutions Philippines, I supported US enterprise clients, provisioned Azure AD accounts, and maintained SLA performance while resolving high-volume support tickets.
```

## Experience

### IT Helpdesk Support (Level 2 & Level 3)

Hyremote. Apr 2026 - Nov 2026

```text
Resolved Level 2 and Level 3 support tickets as the primary point of contact for end-user issues, managing user and account administration across Microsoft 365, Entra ID, and Active Directory. Provided remote troubleshooting and maintained documentation.
```

Skills: HaloPSA, Microsoft-365, Entra-ID, Active-Directory, Intune, Exchange-Online, SharePoint, Microsoft-Defender, Azure, ScreenConnect, VPN, VDI, Windows

### Senior Technical Consultant

Inviso Corporation. Sep 2023 - Dec 2025

```text
Spearheaded end-to-end cloud lifecycle management for over 50 enterprise clients, advising executives on security posture improvements and driving Azure migrations. Designed and delivered Microsoft Copilot training to boost adoption.
```

Skills: Azure, Microsoft-365, RBAC, Cybersecurity-Assessments, TCO-analysis, Microsoft-Copilot, Cloud-Migration, Tenant-Configuration

### IT Support (L2)

Cognizant Technology Solutions Philippines. Jul 2016 - Sep 2023

```text
Provided B2B IT support for US enterprise clients, resolving over 1,200 tickets monthly with 95%+ SLA adherence. Managed identity and lifecycle management, provisioning over 3,500 Azure AD accounts and optimizing Microsoft 365 suite.
```

Skills: ServiceNow, Connectwise, Jira, Azure-AD, Intune, Office-365, Sailpoint, CyberArk, Active-Directory, Windows-Server, Workday, MFA, Conditional-Access, Exchange-Online, Teams, One-Drive, SharePoint

### Technical Support Representative

US-Based Accounts (Sykes Asia / Alorica / Inspiro Relia). Feb 2013 - Jun 2016

```text
Delivered multi-channel technical support for US-based clients, diagnosing network connectivity issues and administering help desk software. Increased customer retention by 15% by matching features with customer requirements.
```

Skills: Google-Support, DNS, VPN, LAN-WAN, OS-Deployment, email-client-setup, Remote-Desktop

## Education

### Polytechnic University of the Philippines

Bachelor of Science, Information Technology. 2010 - 2012

```text
Pursued a Bachelor of Science in Information Technology at the Polytechnic University of the Philippines from 2010 to 2012.
```

## Tech stack

- Workday
- Jira
- Linear
- Windows Server
- Azure Active Directory
- TeamViewer
- ServiceNow
- Microsoft Intune
- AutoTask
- Microsoft Entra ID
- Azure
- ConnectWise

To contact Xander, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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