# William Andrew William Andrew is a remote worker on Himalayas, Instructional Designer / Technical Writer at Altair Integrated Services, based in United States. Source: https://himalayas.app/@williamandrew ```text Instructional designer and technical writer at Altair Integrated Services who developed a HIPAA Configuration Guide and supported 200+ SOPs. ``` | Detail | Value | | --- | --- | | Availability | Looking for a job | | Location | United States | | Authorized to work in | United States | | Salary expectations | 70k+ USD | | Job categories | Instructional Designer, Data Entry Specialist, Technical Writer | | Skills | Data Entry, Data Integrity, Data Management, Data Analysis, Reporting, IT Compliance, ISO 27001, SOC2, GDPR, HIPAA, Technical Writer, Instructional Design, Standard Operating Procedures, Audit Ready Documentation, Cybersecurity | ## What I'm looking for ```text I’m looking to use my data entry and organizational skills to contribute to RawMaxx. ``` ## About ```text At Altair Integrated Services, I developed a HIPAA Configuration Guide and worked with engineers on compliance and IT documentation, including SOPs and runbooks. I also contributed to the design of Cornerstone IT Learning Management System training materials and helped facilitate the creation of over 200 SOPs and 90 Runbooks. Across roles at Actio Learning, Wipro, Mphasis, and Kelly Services, I created training materials, workflow maps, and procedures for technical and operational teams. My experience includes IT compliance, instructional design, technical writing, and data management; I’m looking to bring my data entry and record-keeping skills to RawMaxx. ``` ## Experience ### Instructional Designer / Technical Writer Altair Integrated Services. Sep 2023 - Nov 2025 ```text Developed audit-ready documentation for IT compliance, including a HIPAA Configuration Guide, SOPs, Runbooks, and process workflows. Collaborated with engineers and managed projects to deliver over 200 SOPs and 90 Runbooks. ``` Skills: ISO-27001, SOC2, GDPR, HIPAA, Confluence, Microsoft-Teams, Project-Management, Technical-Writer, Instructional-Design, SOPs, Run-Books, process-flow-mapping, Cornerstones-Learning-Management-System-(LMS) ### Instructional Designer / Technical Writer Actio Learning. Sep 2022 - Dec 2023 ```text Engineered Structured On-the-Job Training (SOJT) programs for new employees in the mortgage department using Articulate and Rise. Oversaw project design, development, and delivery of training requirements. ``` Skills: Articulate, Rise, Instructional-Design, Training-and-Development, Project-Management ### Instructional Designer / Technical Writer [Wipro](https://himalayas.app/companies/wipro-limited). Sep 2022 - May 2023 ```text Developed training materials for the ServiceNow ServicePoint Knowledge Management System and created Visio Process Workflow Maps. Assisted management in meeting customer requirements for equipment and software. ``` Skills: ServiceNow, Microsoft-Visio, Technical-Writer, Instructional-Design, Process-Mapping ### Instructional Designer / Technical Writer Mphasis. Aug 2021 - Sep 2022 ```text Facilitated redesign of ICP Wholesale End-to-End Automation Workflow Process Mapping, published SOPs, and managed Confluence pages. Coordinated knowledge transfer training and supported project management in Agile environments. ``` Skills: Microsoft-Visio, Confluence, Teams, Zoom, Skype, Slack, Outlook, Agile, Jira, Project-Management, Technical-Writer, Instructional-Design, SOPs, Knowledge-transfer ### Instructional Designer / Technical Writer Kelly Services. Mar 2018 - Aug 2021 ```text Developed Visio and Nimbus Process Maps for medical devices, created SOPs and Work Instructions, and designed OJT materials using Camtasia and Captivate. Managed SABA Training Administration and ensured FDA compliance. ``` Skills: Microsoft-Visio, Nimbus, Camtasia, Captivate, SharePoint, Saba-LMS, SOPs, Working-Instructions, OJT, Job-Aids, FDA-Compliance, Medical-Devices, E-Learning, Training-Administration ### Tech Writer / Info. Security SRT Security Systems. Nov 2017 - Mar 2018 ```text Technical writing and information security role at SRT Security Systems. ``` ### Tech Writer / Info. Security Iidon Security Systems. May 2017 - Nov 2017 ```text Technical writing and information security role at Iidon Security Systems. ``` ### Technical Writer [Maximus Federal](https://himalayas.app/companies/maximus). Dec 2016 - Apr 2017 ```text Technical writing role at Maximus Federal. ``` ### Instructional Designer / Technical Writer [Infor Systems](https://himalayas.app/companies/infor). May 2016 - Sep 2016 ```text Instructional design and technical writing role at Infor Systems. ``` ### Instructional Designer / Technical Writer [Verizon](https://himalayas.app/companies/verizon-wireless). Jan 2016 - Apr 2016 ```text Instructional design and technical writing role at Verizon. ``` ### Instructional Designer / Technical Writer [Exeter Finance](https://himalayas.app/companies/exeter-finance-llc). Jul 2015 - Dec 2015 ```text Instructional design and technical writing role at Exeter Finance. ``` ### Instructional Designer / Technical Writer [Ericsson](https://himalayas.app/companies/ericsson). Jan 2014 - Oct 2015 ```text Instructional design and technical writing role at Ericsson. ``` ### Instructional Designer / Technical Writer [McKesson](https://himalayas.app/companies/mckesson). Apr 2012 - Jan 2014 ```text Completed training on Captivate and RoboHelp, enhancing eLearning content development skills. Conducted Instructional Designer reviews of Captivate courseware. ``` Skills: Captivate, RoboHelp, E-Learning, Instructional-Design, Technical-Writer ### Instructional Designer / Technical Writer [ATT](https://himalayas.app/companies/at-t). May 2006 - Apr 2008 ```text Instructional design and technical writing role at ATT. ``` ### Instructional Designer [Rent-A-Center Corporate](https://himalayas.app/companies/rent-a-center). Aug 2005 - Apr 2006 ```text Designed training modules for Sales and Product Knowledge using Captivate within LMS. Facilitated training for 17,000 employees through a web-based training system. ``` Skills: Captivate, LMS, Web-based-Training, Instructional-Design, Training-Management ### Instructional Designer Perot Systems. Jan 2005 - Aug 2005 ```text Designed and implemented technical Epic Hospital Information Systems training using Captivate CBT at Parkland Health. Managed CBT projects via LMS, customizing training for hospital staff. ``` Skills: Epic, Captivate, CBT, LMS, Instructional-Design, Training-and-Development ### Instructional Designer / Technical Writer Vocal Data. Mar 2004 - Dec 2004 ```text Instructional design and technical writing role at Vocal Data. ``` ### Trainer / Sales Consultant Neiman Marcus. Dec 2002 - Mar 2004 ```text Trainer and sales consultant role at Neiman Marcus. ``` ### Instructional Designer / Tech Writer Efficient Networks. Apr 2001 - Dec 2002 ```text Instructional design and technical writing role at Efficient Networks. ``` ### Trainer/Technical Writer [Cisco Systems/IPCell Tech](https://himalayas.app/companies/cisco). Mar 2000 - Mar 2001 ```text Trainer and technical writer role at Cisco Systems/IPCell Tech. ``` ### Instructional Designer Nortel. Mar 1997 - Mar 2000 ```text Instructional designer role at Nortel. ``` ### Instructional Designer [Fujitsu Network](https://himalayas.app/companies/fujitsu). Mar 1996 - Mar 1997 ```text Instructional designer role at Fujitsu Network. ``` ### Instructional Designer Nortel Networks. Sep 1993 - Apr 1996 ```text Instructional designer role at Nortel Networks. ``` ### Instructional Designer [CAP Gemini](https://himalayas.app/companies/capgemini-technology-services). Apr 1992 - Sep 1993 ```text Instructional designer role at CAP Gemini. ``` ### Instructional Designer/Tech Writer [Texas Instruments (TI)](https://himalayas.app/companies/texas-instruments). Mar 1983 - Apr 1992 ```text Instructional designer and technical writer role at Texas Instruments. ``` ## Education ### University of Texas at Dallas Bachelor of Science, Applied Math with Business Applications. 1975 - 1977 ```text Bachelor of Science in Applied Math with Business Applications from the University of Texas at Dallas from 1975 to 1977. ``` ## Tech stack - Slack - Microsoft Teams - Jira - Confluence - Google Sheets - Microsoft Excel - Skype - Zoom - Snagit - ServiceNow - Camtasia - Microsoft Word - Google Slides To contact William, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire). ## People also viewed - [Paige Barnes](https://himalayas.app/@paigebarnes): Technical Trainer, Biologics - [MKTECH SOLUTIONS](https://himalayas.app/@mktechsolutions): Senior Technical Writer, Leidos Inc - [Saratha Kanaka Subramanian](https://himalayas.app/@sarathakanakasubrama): Creative Writer, Freelance - [Janet Browne](https://himalayas.app/@janetbrowne): SOP Coordinator and Technical Writer, Naval Surface Warfare Center, Port Hueneme Division - [Katrina Pigusch](https://himalayas.app/@katpig): Lead Technologist, Chevron - [Gloria Miller](https://himalayas.app/@gloriamiller): Technical Writer / L&D Specialist, TEKsystems - [Bryan Rantala](https://himalayas.app/@bryanrantala): Technical Communicator III, Autonomous Solutions, Inc. - [Brooke Leslie](https://himalayas.app/@brookeleslie): Technical Writer and Content Designer, Randstad - [Kristen Thompson-Dembeck](https://himalayas.app/@kristenthompson-demb): Sr. Instructional Designer/Facilitator, BlueCross BlueShield - [David Spencer](https://himalayas.app/@davidspencer1): Communication, Scheduling, and Leads, Epic Windows + Doors