# Wiktoria Opałka

Wiktoria Opałka is a remote worker on Himalayas, Freelance Automation Specialist at BOMAR Transport & Spedition International, based in Spain.

Source: https://himalayas.app/@wiktoriaopaka

```text
Finance operations professional at International Airlines Group who cut workflow time by 50% on a key financial operation.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Spain |
| Authorized to work in | Spain |
| Salary expectations | 34k+ EUR |
| Job categories | Finance Operations Analyst, Order To Cash Analyst, Accounts Receivable Analyst, Supply Chain Operations Specialist |
| Skills | Order To Cash, Accounts Receivable, Cash Application, Invoicing, Claims Management, Refund Management, Reconciliations, Supplier Relationship Management, Customer Relationship Management, Freight forwarding, Transport Operations, Knowledge transfer, Process Mapping, Desktop Procedures, Workflow Optimization |

## About

```text
At International Airlines Group — Global Business Services, I managed the full Order-to-Cash cycle for major international clients, handling cash application, invoicing, refunds and claims. I also served as a primary contact for high-value clients and reported open items to senior management.

I took part in transferring critical Accounts Receivable processes from Mumbai to Poland, capturing process knowledge and helping implement and stabilise the work in Kraków. At BOMAR Transport & Spedition, I created Desk-Top Procedures for internal workflows; in my current freelance role, I support prospect research, B2B outreach and back-office process documentation.
```

## Experience

### Freelance Automation Specialist (current)

BOMAR Transport & Spedition International. Jul 2026 - Present

```text
Support client acquisition for an international road-transport and freight-forwarding company, including prospect research and B2B outreach. Streamline recurring back-office work and document processes for team repeatability.
```

Skills: B2B-Outreach, Prospect-Research, Data-Consolidation, Reporting, Process-documentation, Salesforce, Excel, Google-Sheets

### OTC Analyst

International Airlines Group, Global Business Services. Mar 2024 - Jul 2026

```text
Managed the full Order-to-Cash cycle for major international clients, including cash application, invoicing, refunds, and claims. Led a global transition of AR processes and an initiative that cut workflow time by 50%.
```

Skills: Order-To-Cash, Accounts-Receivable, Cash-Application, Invoicing, Claims-Management, SAP, Salesforce, Jira, Process-Improvement, Knowledge-transfer, Reporting

### Operations & Administration Assistant

BOMAR Transport & Spedition. Apr 2023 - Dec 2023

```text
Managed financial records and administrative documentation for transport operations, ensuring regulatory compliance. Coordinated goods handling and transport orders with carriers, suppliers, and clients, and created Desk-Top Procedures.
```

Skills: Financial-Records, Regulatory-Compliance, Transport-Coordination, Supplier-Management, Client-Management, Desktop-Procedures, Process-documentation

### Customer Service Specialist

Krakow Direct. Aug 2022 - Apr 2023

```text
Handled multi-channel communication with international customers in English, managing bookings end to end. Contributed to revenue through up-selling and cross-selling.
```

Skills: Customer-Service, Multichannel-Communication, Booking-Management, Upselling, Cross-Selling, English

## Education

### Google & SGH

Certificate, AI in Business. 2025 - 2025

```text
Completed the Umiejętności Jutra AI 2.0 (AI in Business) training by Google and SGH in 2025.
```

### Pontifical University of John Paul II

Master, Marketing Design. 2022 - 2024

```text
Master of Marketing Design from the Pontifical University of John Paul II in Kraków, with an Erasmus+ exchange at ESCS Lisbon.
```

### Cracow University of Economics

Certificate, AMADEUS Operation System. 2022 - 2022

```text
Completed the AMADEUS Operation System training at Cracow University of Economics in 2022.
```

### Cracow University of Economics

Bachelor, International Tourism Management. 2019 - 2022

```text
Bachelor of International Tourism Management from Cracow University of Economics.
```

### NZS UEK

Certificate, Business Relations. 2019 - 2019

```text
Completed the Establishing Business Relations Training at NZS UEK in 2019.
```

## Tech stack

- Salesforce
- Jira
- Google Sheets
- Microsoft Excel
- SAP

To contact Wiktoria, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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