# wendy wambui

wendy wambui is a remote worker on Himalayas, Customer Specialist TTIPE at Nakama Tech, based in Kenya.

Source: https://himalayas.app/@wendywambui

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Customer Service Specialist skilled in calm, empathetic support for international clients.
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| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Kenya |
| Authorized to work in | Kenya |
| Job categories | Customer Service Specialist, Team Lead, Customer Specialist, Quality Analyst, Customer Support Specialist, Customer Contact Specialist, Customer Experience Specialist, Customer Relations Specialist, Customer Service, Client Services Specialist |
| Skills | Teamwork, Customer Service, Customer Retention, Conflict Resolution, Time Management, Active Listening, Analytical Thinking, Adaptable And Reliable, Attention To Detail, Ticket Exchange, Refund Processing, Inbound Calls, Customer Escalation, Data Security, Slack, Twilio, Nakama |

## What I'm looking for

```text
I’m looking for a customer service role supporting international clients where I can stay calm under pressure, follow strict procedures, and resolve issues through clear communication, empathy, and reliable problem-solving.
```

## About

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I’m a customer-focused service professional with over 2 years of experience supporting international clients in high-pressure, fast-paced environments. I deliver calm, empathetic, and safety-conscious service while managing complex customer needs with professionalism and clear communication.

I’ve worked as a Customer Service Specialist across multiple customer-facing teams, providing assistance for inquiries, order troubleshooting, account support, ticket exchanges, refunds, and cancellations while following strict procedures and company guidelines. I also take ownership of escalations for quicker resolutions, relay customer feedback to improve service quality, and have been recognized for exceeding performance targets and upskilling in leadership.
```

## Experience

### Customer Specialist TTIPE

Nakama Tech. Jun 2025 - Oct 2025

```text
Handled recalls for outdoor products such as lawn mowers and hedge trimmers. Managed international customers through inbound and outbound calls and emails to ensure faster issue resolution.
```

Skills: Customer-Service, Inbound-Outbound-Calls, Email-Support, Problem-Solving, Conflict-Resolution, Multitasking, Time-Management

### Customer Service Specialist

CCI Kenya. Apr 2021 - Apr 2022

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Managed international customers via inbound and outbound calls, providing guidance on product usage and troubleshooting. Assisted with billing disputes by issuing credits and explaining charges while maintaining customer data security.
```

Skills: Customer-Service, Inbound-Outbound-Calls, Product-Usage, Billing-Disputes, Data-Security, Team-Leadership, Active-Listening, Professional-communication

### Customer Service Specialist

Nakama Tech. Sep 2021 - Present

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Provided customer assistance for movie-related inquiries, including ticket purchases, order troubleshooting, and account support. Resolved issues by processing ticket exchanges and refunds in line with theater policies and guidelines.
```

Skills: Customer-Service, Ticketing, Account-Support, Ticket-Exchange, Refunds, Policy-Compliance

## Education

### Kenya Certificate of Secondary Education

Kenya Certificate of Secondary Education, Secondary Education

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Completed Kenya Certificate of Secondary Education in 2019.
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### Kenya Certificate of Primary Education

Kenya Certificate of Primary Education, Primary Education. 2007 - 2015

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Completed Kenya Certificate of Primary Education from 2007 to 2015.
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### Allison

Diploma in Hospitality Performance Management, Hospitality

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Diploma focused on hospitality performance management, emphasizing delivering exceptional service and exceeding performance targets.
```

## Tech stack

- Gmail
- Twilio
- Nakama
- Enhance

To contact wendy, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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