# webdomain work

webdomain work is a remote worker on Himalayas, IT Support Team Lead at CC7 EES, based in Pakistan.

Source: https://himalayas.app/@webdomainwork

```text
IT Support Team Lead at CC7 EES managing Service Desk operations and Microsoft 365, identity, and endpoint security.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Pakistan |
| Authorized to work in | Pakistan |
| Salary expectations | 60k+ USD |
| Job categories | IT Support Analyst, Senior Support Engineer, IT Support Engineer |
| Skills | IT Support, Service Desk Operations, ITSM, Incident Management, Problem Management, Root Cause Analysis, SLA Management, Microsoft 365 Administration, Exchange Online, Entra ID, Active Directory, Microsoft Intune, Endpoint management, Endpoint Security, Networking |
| LinkedIn | https://linkedin.com/in/waqar-ali-621537a4 |

## About

```text
At CC7 EES, I lead Service Desk operations, manage L1/L2 support, and oversee incident escalation and SLA compliance. My work includes administering Microsoft 365, Entra ID, and Intune.

At Abu Dhabi Media | SUNDUS, I led enterprise Service Desk operations and worked with Business Intelligence teams to cleanse, transform, and validate data pipelines supporting Microsoft Power BI dashboards.

Earlier at Abu Dhabi Media and Wipro (ABU DHABI MEDia Project), I supported enterprise users in 24x7 environments, handled incidents and service requests, and troubleshot endpoint, application, and network issues. I also supported security measures including MFA, endpoint protection, and BitLocker.
```

## Experience

### IT Support Team Lead

CC7 EES. Jan 2026 - Dec 2026

```text
Lead Service Desk operations, ensuring SLA compliance and efficient incident management. Manage L1/L2 support teams, ticket escalation, workload distribution, and performance monitoring.
```

Skills: ITSM, ServiceNow, Microsoft-365, Entra-ID, Intune, Active-Directory, SCCM, Exchange-Online, Endpoint-management, Incident-Management, Problem-Management, SLA-KPI-Management, Networking, Cybersecurity, Team-Leadership

### IT Support Team Lead

Abu Dhabi Media. Jan 2024 - Dec 2026

```text
Led the enterprise Service Desk team, overseeing daily IT operations, ticket prioritization, SLA compliance, and escalations across finance, investment, and corporate departments. Administered Microsoft 365 environment, Exchange Online, SharePoint, and Microsoft Teams.
```

Skills: Microsoft-365, Exchange-Online, SharePoint, Microsoft-Teams, Intune, Entra-ID, Root-Cause-Analysis, Incident-Management, SLA-Management, Business-Intelligence, Power-BI

### Senior Support Engineer

Abu Dhabi Media. Jan 2018 - Dec 2024

```text
Provided first-line technical support to 1500+ users via phone, email, chat, and in-person assistance. Troubleshot and resolved hardware, software, networking, and Microsoft 365 related issues.
```

Skills: Microsoft-365, Azure-Active-Directory, Intune, MFA, ManageEngine-(Zoho)-ServiceDesk-Plus, Crowdstrike, Microsoft-Defender, Bitlocker, TCP-IP, DNS, DHCP, VPN, Root-Cause-Analysis, Incident-Management, Problem-Management, Change-Management, Documentation

### IT Support Engineer

[Wipro](https://himalayas.app/companies/wipro-limited). Jan 2015 - Dec 2018

```text
Provided first-line technical support to users via phone, email, chat, and onsite assistance. Troubleshot hardware, software, networking, and Microsoft 365 related issues.
```

Skills: ManageEngine-(Zoho)-ServiceDesk-Plus, Microsoft-365, Azure, MFA, TCP-IP, DNS, DHCP, VPN, Root-Cause-Analysis, Incident-Management, Escalation-Management, Documentation

## Education

### Federal Urdu University of Arts, Sciences & Technology

Master of Business Administration, Business Administration

```text
Completed a Master of Business Administration degree in August 2023.
```

### Iqra University

Bachelor of Computer Science, Computer Science

```text
Completed a Bachelor of Computer Science degree in May 2015.
```

## Tech stack

- Microsoft Teams
- macOS
- Windows
- CrowdStrike
- Google Sheets
- Notepad++
- Microsoft Power BI
- ServiceNow
- Microsoft Intune
- Microsoft Defender

To contact webdomain, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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