# Wardah Tully

Wardah Tully is a remote worker on Himalayas, Customer Care Officer at Hui'er Hearing Technology, based in Tanzania.

Source: https://himalayas.app/@wardahtully

```text
Customer care professional at Hui'er hearing technology who supported clients with hearing impairments and helped them use and maintain hearing aids.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Tanzania |
| Authorized to work in | Tanzania |
| Salary expectations | 30k+ USD |
| Job categories | Customer Service Officer, Benefits Specialist, Social Protection Officer |
| Skills | Customer Support, Customer Service, Social Security Administration, Social Protection, Member Enrollment, Eligibility Verification, Compliance Documentation, Data Integrity, File Tracking, Reporting, Hearing Aid Support, Device Troubleshooting, Client Follow Up Scheduling, Microsoft Word, Excel |

## What I'm looking for

```text
I’m seeking to use my background in social welfare, interpersonal skills, and digital efficiency to deliver impactful customer support and administrative excellence.
```

## About

```text
At Hui'er hearing technology, I supported clients with hearing impairments and their families as they learned to use hearing aids, troubleshoot device issues, and arrange maintenance. I used clear articulation, visual aids, and written support to understand client needs and reduce misunderstandings.

At NSSF ubungo, I registered social security benefits members and verified eligibility while maintaining accurate documentation. At NSSF Headquarters, I tracked member files in the CFM system, prepared member statements, and assisted with department reports.
```

## Experience

### Customer Care Officer

Hui'er Hearing Technology. Feb 2024 - May 2025

```text
Provided empathetic and specialized support to clients with hearing impairments, ensuring clear and effective communication. Assisted clients and their families with hearing aid usage, troubleshooting, and maintenance.
```

Skills: Customer-Support, Empathetic-Communication, Problem-Solving, Microsoft-Office, Follow-up-Management

### Benefits Officer

NSSF Ubungo. Jul 2022 - Oct 2022

```text
Managed the registration process for social security benefits members, ensuring documentation compliance and data integrity. Verified member eligibility for various benefits, including maternity benefits.
```

Skills: Social-Security-Administration, Data-Integrity, Compliance, Documentation

### Benefits Approval and Operating Department

NSSF Headquarters. Aug 2021 - Oct 2021

```text
Received, logged, and tracked member files within the CFM system to ensure accurate record keeping. Generated member statements and assisted in preparing department reports for management.
```

Skills: Record-keeping, CFM-System, Reporting, Microsoft-Office

## Education

### The Institute of Finance Management

Bachelor of Science, Social Protection. 2020 - 2023

```text
Bachelor of Science in Social Protection from the Institute of Finance Management, completed in 2023.
```

### Premier Girls High School

Advanced Certificate of Secondary Education, General Studies. 2018 - 2020

```text
Advanced Level education completed at Premier Girls High School from 2018 to 2020.
```

### Kilomeni Girls High School

Certificate of Secondary Education, General Studies. 2014 - 2017

```text
Ordinary Level education completed at Kilomeni Girls High School from 2014 to 2017.
```

### St Ann's Pre & Primary School

Primary School Certificate, Primary Education. 2007 - 2013

```text
Primary education completed at St Ann's Pre & Primary School from 2007 to 2013.
```

## Tech stack

- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint

To contact Wardah, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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