# V V B L SRIDHARI

V V B L SRIDHARI is a remote worker on Himalayas, HR Service Delivery Associate at Accenture, based in India.

Source: https://himalayas.app/@vvblsridhari

```text
Client Support Specialist at Accenture handling payroll and benefits queries and resolving service tickets within SLA targets.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 140k+ INR |
| Job categories | Customer Support Specialist |
| Skills | client support, Customer Query Resolution, Issue Troubleshooting, Ticket Management, Tier 2 escalation, SLA Management, TAT Management, Case Documentation, Financial Concepts, Financial Research, Financial Reporting, Reconciliations, Risk And Compliance, Payroll And Benefits, Data Validation |

## What I'm looking for

```text
I'm seeking a Client Support Specialist role supporting financial advisors and clients.
```

## About

```text
At Accenture, I answer employee questions about payroll, benefits, leave, and attendance, and create and close service tickets within SLA and TAT targets. I document resolutions in HR service management systems and escalate complex cases to specialist teams when needed.

Previously, I conducted financial research and data validation at FinacPlus, and supported data workflows and reporting at Tech Mahindra. I have an MBA in Finance and used SQL window functions and multi-table joins in a data analytics capstone project.
```

## Experience

### HR Service Delivery Associate (current)

[Accenture](https://himalayas.app/companies/accenture). Aug 2026 - Present

```text
Answer high volume of employee queries on payroll, benefits, leave, and attendance with accurate, policy-compliant responses. Create, track, and close service tickets within SLA and TAT targets, and escalate complex cases to specialist teams.
```

Skills: Customer-Query-Resolution, Issue-Troubleshooting, Ticket-Management, SLA-TAT-Tracking, Case-Documentation, HR-services-management, Data-Privacy, Confidentiality, Excel, SQL, Tableau

### Senior Technical Associate

[Tech Mahindra](https://himalayas.app/companies/tech-mahindra). Dec 2025 - Aug 2026

```text
Handled support operations and data workflows while consistently meeting SLA and quality requirements. Investigated, troubleshot, and resolved process and data anomalies through validation and monitoring.
```

Skills: Support-Operations, Data-Workflows, SLA-Management, Troubleshooting, Data-Validation, Monitoring, MIS-Reporting, Compliance

### Transportation Specialist

[Amazon Development Center](https://himalayas.app/companies/amazon). Sep 2024 - Mar 2025

```text
Tracked end-to-end transportation metrics in a fast-paced environment to help prevent disruptions and cost impact. Converted large operational datasets into daily performance reports for management.
```

Skills: Transportation-Analytics, Data-Analysis, performance-reporting, Excel, SQL, Tableau

### Senior Research Associate

FinacPlus. Sep 2022 - Sep 2024

```text
Conducted financial research, data validation, and statistical analysis for large-scale corporate financial projects. Audited financial datasets and built quality control procedures that supported data integrity and risk compliance.
```

Skills: Financial-Research, Data-Validation, Statistical-Analysis, Audit, Quality-Control, Risk-And-Compliance, Documentation, Excel, SQL, Tableau

### Associate, Waymo Project

[Wipro](https://himalayas.app/companies/wipro-limited). Nov 2021 - Sep 2022

```text
Performed data annotation, segmentation, and labeling in high-volume workflows while meeting quality targets. Applied data quality controls and compliance requirements across AI and machine learning projects.
```

Skills: Data-Annotation, Segmentation, Labeling, Data-Quality-Control, Compliance, AI, Machine-Learning

## Education

### Aurora PG College

MBA, Finance. 2020 - 2022

```text
Pursued an MBA in Finance, gaining working knowledge of financial concepts and terminology.
```

### Little Flower Degree College

B.Com, Computer Science. 2017 - 2020

```text
Completed a Bachelor of Commerce with a focus on Computer Science.
```

## Tech stack

- Tableau
- Python
- SQL

To contact V V B L, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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