# Vivian Tomi

Vivian Tomi is a remote worker on Himalayas, Customer Service Support – Operations at Taj Bank, based in Nigeria.

Source: https://himalayas.app/@viviantomi

```text
Healthcare administration professional at Taj Bank, where I manage customer accounts and inquiries while improving response times and operational accuracy.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Nigeria |
| Authorized to work in | Nigeria |
| Salary expectations | 90k+ USD |
| Job categories | Healthcare Administrator |
| Skills | Patient Engagement, Nutrition, Dietetics, Electronic Medical Records, Healthcare Administration, Healthcare Coordination, Customer Service, CRM, Electronic Medical Records (EMR), Regulatory Compliance, HIPAA, Data Management, Data Reporting, Appointment Scheduling, Nutrition Assessments, Care Planning, Medical Terminology, Medical Coding, Medical Billing |

## What I'm looking for

```text
I’m seeking a healthcare administrative role where I can contribute my strategic and technical skills to improve patient satisfaction and operational outcomes.
```

## About

```text
At Taj Bank, I manage customer accounts and use CRM tools to handle inquiries, reducing response time by 25%. I also process branch requests and balance internal accounts, maintaining financial accuracy.

At Digital Museum (Art Tech District), I handled customer inquiries and delivered guided tours and educational sessions. I also organized events and supported a 95% customer satisfaction rate.

At Gwamna Awan General Hospital, I completed nutritional assessments during my Nutritionist internship and simplified dietary instructions to support patient understanding and adherence. I’m pursuing a Bachelor of Science in Public Health at Iconic Open University and seeking to contribute my skills in a healthcare administrative role.
```

## Experience

### Customer Service Support – Operations (current)

Taj Bank. Jul 2022 - Present

```text
Opened and managed over 200 individual and corporate accounts, ensuring 100% compliance with documentation requirements. Processed and resolved 50+ internal branch requests weekly, improving task completion time by 20%.
```

Skills: CRM-Tools, Customer-Service, Account-Management, Cross-Selling, Financial-Accuracy, Process-Optimization

### Customer Care Representative

Digital Museum (Art Tech District). Feb 2022 - Jul 2022

```text
Delivered guided tours and educational sessions to diverse groups, increasing visitor engagement by 40%. Handled 50+ customer inquiries daily, ensuring a 95% satisfaction rate in service delivery.
```

Skills: Customer-Service, Guided-Tours, Event-Organization, Visitor-Interaction, Communication-Skills, Event-Coordination

### Nutritionist – Internship

Gwamna Awan General Hospital. Jan 2019 - Dec 2019

```text
Conducted 100+ nutritional assessments, improving patient compliance with dietary plans by 30%. Simplified dietary instructions, enhancing patient comprehension and adherence.
```

Skills: Nutritional-Assessment, Patient-Care, Dietary-Planning, Patient-Education, Nutrition, Health-Education

### Funds Transfer Officer – Operations

Taj Bank

```text
Conducted 30+ search debits daily, maintaining 98% accuracy in financial transactions. Managed remittances for regulatory agencies, ensuring 100% adherence to timeframes.
```

Skills: Funds-Transfer, Financial-Transactions, Remittances, Regulatory-Compliance, Cash-Advance-Processing, Process-Improvement

## Education

### Iconic Open University

Bachelor of Science, Public Health. 2023 - Present

```text
Pursuing a Bachelor of Science in Public Health, expected to complete in 2026.
```

### Kaduna Polytechnic

Diploma, Nutrition and Dietetics. 2018 - 2021. Grade: 3.10/4

```text
Completed a Diploma in Nutrition and Dietetics with a CGPA of 3.10/4.
```

## Tech stack

- Google Docs
- Gmail
- Microsoft Teams
- Google Workspace
- Google Sheets
- Microsoft Excel
- Zoom
- Microsoft Word
- Microsoft Outlook
- Microsoft PowerPoint
- Google Slides

To contact Vivian, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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