# Viviane Jangue

Viviane Jangue is a remote worker on Himalayas, Assistente de Customer Success / Pós-Venda at Synvia, based in Brazil.

Source: https://himalayas.app/@vivianejangue

```text
Customer Success professional at Synvia who managed 200+ SaaS clients and reversed 80% of cancellations.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Brazil |
| Authorized to work in | Brazil |
| Salary expectations | 20k+ BRL |
| Job categories | Customer Success |
| Skills | Customer Success, Customer Experience, Customer Relationship Management, Portfolio Management, Customer Onboarding, Platform Adoption, Customer Retention, Churn Management, NPS, Health Scores, Reactivation Campaigns, Cancellation Recovery, After Sales Support, Multichannel Customer Service, Consultative Selling |

## What I'm looking for

```text
I'm available immediately for a fully remote role.
```

## About

```text
At Synvia, I managed a portfolio of more than 200 SaaS clients, presenting the platform on Teams and guiding them through registering collections. I also identified adoption challenges and completed the first collection registration alongside the client.

I tracked churn, NPS, and retention, recorded customer interactions and requests in BoldDesk and Néctar, and reversed 80% of cancellations. I earned three internal promotions, moving from Telemarketing Operator to Customer Success / After-Sales Assistant.

At New Life – Suplementos Nutricionais EIRELI, I prospected and conducted consultative sales by phone and WhatsApp, then handled after-sales follow-ups and customer loyalty activities. From my second month, I exceeded monthly targets of R$100,000 to R$140,000 while tracking the sales funnel in CRM.

My earlier work includes customer service and administrative-financial responsibilities at Move Brasil – Serviços Logísticos e Soluções Fitossanitárias LTDA and Clínica Jardim América. I completed a bachelor's degree in Business Administration at UNIFACP in 2023 and have studied Customer Success, CRM, and negotiation.
```

## Experience

### Assistente de Customer Success / Pós-Venda

Synvia. Jan 2021 - Jan 2026

```text
Managed a portfolio of over 200 SaaS clients, presenting the platform and guiding onboarding. Achieved three internal promotions and reversed 80% of cancellations.
```

Skills: Customer-Success, SaaS, Onboarding, CRM, BoldDesk, Nectar, Churn, NPS, Retention, Client-Portfolio-Management

### Assistente Financeiro

Move Brasil – Serviços Logísticos e Soluções Fitossanitárias. Aug 2019 - Mar 2020

```text
Managed client and supplier relationships and administrative-financial demands. Executed cash flow, bank reconciliation, and accounts payable/receivable routines in the Rodopar system.
```

Skills: Cash-Flow, Bank-Reconciliation, Accounts-Payable, Accounts-Receivable, Rodopar, Customer-Service, Supplier-Management

### Operadora de Telemarketing e Vendas

New Life – Suplementos Nutricionais EIRELI. Aug 2017 - Nov 2018

```text
Prospected and conducted consultative sales by phone and WhatsApp, expanding the client base. Performed post-sales, follow-ups, and loyalty actions, exceeding monthly sales targets.
```

Skills: Telemarketing, Consultative-Selling, Prospecting, Follow-up, CRM, Sales-Targets, Customer-Loyalty

### Auxiliar Administrativo-Financeiro e Auxiliar Odontológico

Clínica Jardim América. Mar 2013 - Apr 2016

```text
Attended patients in person and by phone, scheduling appointments, exams, and surgeries in the Doc'tors system. Executed financial routines and authorized guides with health insurance operators.
```

Skills: Patient-Care, Scheduling, Physician, Accounts-Payable, Accounts-Receivable, Cash-Flow, Bank-Reconciliation, Health-Insurance-Authorization

## Education

### RD Station

Certification BDR, Business Development

```text
BDR certification currently ongoing.
```

### Nectar

Desvendando o CRM: Jornada do Vendedor, CRM

```text
Course on CRM journey for salespeople currently ongoing.
```

### Simplifica Treinamentos

Inteligência Artificial Express, Artificial Intelligence

```text
Artificial Intelligence Express course currently ongoing.
```

### Fundação Bradesco

Excel na Prática, Excel

```text
Excel in Practice course currently ongoing.
```

### Sebrae

Gestão Financeira, Financial Management

```text
Financial Management course currently ongoing.
```

### Sebrae

Gestão de Pessoas, People Management

```text
People Management course currently ongoing.
```

### FGV

Análise de Crédito e Risco, Credit and Risk Analysis

```text
Credit and Risk Analysis course currently ongoing.
```

### FGV

Recursos Humanos, Human Resources

```text
Human Resources course currently ongoing.
```

### Fundação Bradesco

Contabilidade Empresarial, Corporate Accounting

```text
Corporate Accounting course currently ongoing.
```

### Wizard

Inglês Básico, English

```text
Basic English course currently ongoing.
```

### Sebrae

Customer Success, Customer Success

```text
Customer Success course completed in 2026.
```

### UNIFACP

Bachelor's, Business Administration

```text
Bachelor's degree in Business Administration completed in 2023.
```

## Tech stack

- Freshsales
- Microsoft Teams
- WhatsApp
- Google Workspace
- Infobip
- Microsoft Office

To contact Viviane, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

## People also viewed

- [Tawany Paixão](https://himalayas.app/@tawanypaixo): Customer Success Manager (Global), Accelerator App
- [Bruna Garcia](https://himalayas.app/@brunagarcia1): Personal Assistance, Family A.
- [Thais Lima](https://himalayas.app/@thaislima): Coordinator Onboarding and Retention, Delivery Direto
- [Leonardo Simões](https://himalayas.app/@leonardosimes): Customer Relationship Specialist, NCR Corporation
- [Inae Ferreira](https://himalayas.app/@inaeferreira): Experiência do Cliente e do Funcionário, Melhor Envio, Bagy e Tray / LWSA
- [Maria Alice Basquera](https://himalayas.app/@mariaalicebasquera): Customer Success Manager, Awtra
- [Arthur santa rosa da silva](https://himalayas.app/@arthursantarosadasil): Product Owner (PO), UEX Tecnologia
- [Karen Nolasco](https://himalayas.app/@karennolasco): Oficial de Servicio al Cliente, Asociación La Nacional de Ahorros y Préstamos
- [Joseane Schervenski](https://himalayas.app/@joseaneschervenski): Customer Success Team Lead, Voll Pilates Group
- [Giovana Tavares](https://himalayas.app/@giovanatavares): Business Analyst, Grupo Consciência