# Vishal Pandey

Vishal Pandey is a remote worker on Himalayas, Project Manager / Product Manager at American Express, based in India.

Source: https://himalayas.app/@vishalpandey5

```text
Product Manager at American Express improving the mobile app and website, including Cardmember document uploads.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 258k+ INR |
| Job categories | Product Manager, Product Owner, Project Manager |
| Skills | Product Management, Product Strategy, Product Roadmapping, Product Ownership, Digital Product Management, Technical Product Management, Product Lifecycle Management, Product Requirements, Feature Prioritization, Product Analytics, Agile, Backlog Management, Backlog Grooming, Sprint Planning, Sprint Reviews |

## About

```text
At American Express, I support digital product initiatives for the mobile app and website, including improvements to Cardmember document uploads. I work with UX/UI, Product Design, Engineering, Technology and DevOps teams to turn customer and business needs into product requirements and delivery plans.

I use Jira and Confluence to manage backlogs and product delivery, and SQL and KPI analysis to assess performance and identify opportunities. In Outbound Disputes, I led a team of 25 Analysts and drove initiatives that reduced the Merchant Comeback Rate from 60% to 42%.
```

## Experience

### Project Manager / Product Manager (current)

[American Express](https://himalayas.app/companies/american-express-company). Oct 2024 - Present

```text
Managing digital product initiatives and technology-enabled customer experiences, including mobile app and website improvements. Driving product priorities, roadmap enhancements, and Agile backlog management using Jira.
```

Skills: Product-Management, Agile, Jira, Confluence, Figma, SQL, KPI-Analysis, Generative-AI, Microsoft-Copilot, AI-ML, UX-UI-Collaboration, Stakeholder-Management

### Team Leader / Project Analyst

[American Express](https://himalayas.app/companies/american-express-company). May 2018 - Sep 2024

```text
Led a team of 25 analysts supporting Premium Cardmembers in Outbound Disputes operations. Drove initiatives that reduced the Merchant Comeback Rate from 60% to 42% and supported process digitization and technology-enabled improvements.
```

Skills: Team-Leadership, Operations-Management, KPI-Tracking, Data-Analysis, Capacity-Planning, Root-Cause-Analysis, Process-Improvement, Stakeholder-Management, Training, Audit-Support

## Education

### Sri Aurobindo College, University of Delhi

Bachelor of Commerce (Honours), Commerce

```text
Bachelor of Commerce (Honours) degree from Sri Aurobindo College, University of Delhi.
```

## Tech stack

- Figma
- Jira
- Confluence
- SQL
- Power BI
- Microsoft Copilot

To contact Vishal, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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