# Vishal Nadgauda

Vishal Nadgauda is a remote worker on Himalayas, Associate Manager – Operations & Client Services at Sutherland Global Services Pvt Ltd, based in India.

Source: https://himalayas.app/@vishalnadgauda

```text
Operations Manager at Sutherland Global Services, managing client operations and improving workflows across insurance and BPO services.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 16600k+ INR |
| Job categories | Operations Manager, Client Services Manager, Claims Manager |
| Skills | Operations Management, Client Services, Workers' Compensation Claims, Liability Claims, SLA Compliance, Process Improvement, Lean Six Sigma, Process Transition, Operational Auditing, Quality Assurance, Workforce Management, Workforce Scheduling, Shrinkage And Attrition Management, Resource Allocation, Cost Optimization |

## About

```text
At Sutherland Global Services Pvt Ltd, I manage day-to-day operations for multi-faceted accounts and align team performance with organizational objectives. I oversee operational targets, resource allocation, and client relationships.

I also manage Early Warning System data for the division and present monthly diagnostics to Senior Leadership and Human Resources. I identify operational gaps and develop data-driven corrective action plans.

At Gallagher Service Centre, I managed a team of 30+ specialists across Workers' Compensation and Liability Services. I oversaw claims handling, audits, and client relationships while maintaining service levels and quality standards.

At Gallagher Service Centre, I submitted 27 process optimization frameworks, all approved and implemented, and led cross-border process transitions. I received the 'Best Manager' and 'Outstanding Performance' awards; earlier, at WNS Global Services, I worked in airline ticketing operations.
```

## Experience

### Associate Manager – Operations & Client Services (current)

[Sutherland Global Services Pvt Ltd](https://himalayas.app/companies/sutherland). Apr 2024 - Present

```text
Directs and coaches team leads, manages multi-faceted account operations, and spearheads Early Warning System data management. Oversees recruitment pipelines, process optimization, and client relationship management.
```

Skills: Operations-Management, Team-Leadership, SLA-Compliance, Customer-Relationship-Management, Process-Optimization, Data-Analysis, Recruitment, Budget-Management

### Team Manager – Client Services & Claims Handling

[Gallagher Service Centre](https://himalayas.app/companies/arthur-j-gallagher). May 2010 - May 2023

```text
Managed a team of 30+ specialists in Workers' Compensation and Liability Services, ensuring SLA compliance and quality. Led global process transitions and submitted 27 process optimization frameworks with 100% client approval.
```

Skills: Claims-Handling, Team-Management, SLA-Governance, Process-Transition, Continuous-Improvement, Stakeholder-Engagement, Workforce-Optimization, Performance-Coaching

### Process Associate – Airline Ticketing Operations

[WNS Global Services](https://himalayas.app/companies/wns-global-services). Feb 2008 - May 2010

```text
Managed high-volume record reconciliation and generated client operational reports. Handled direct client communications and resolved escalated service requests to maintain high customer satisfaction.
```

Skills: Data-Reconciliation, Client-Relations, Operational-Reporting, Stakeholder-Alignment

## Education

### University of Mumbai

Bachelor of Arts, Arts

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Bachelor of Arts degree from the University of Mumbai, completed in 2013.
```

### S.P. College

Higher Secondary Certificate, General

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Higher Secondary Certificate from S.P. College, Pune, completed in 2010.
```

### Army Public School

Senior Secondary Certificate, General

```text
Senior Secondary Certificate from Army Public School (CBSE), Pune, completed in 2008.
```

## Tech stack

- Microsoft Excel
- Microsoft Visio
- Microsoft Word
- Microsoft PowerPoint

To contact Vishal, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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