# Vishal Lyndem

Vishal Lyndem is a remote worker on Himalayas, Customer Success Manager at Canibuild, based in India.

Source: https://himalayas.app/@vishallyndem

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Customer Success Manager at Canibuild managing 405 SMB accounts and $2M+ MRR while maintaining 99% NRR.
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| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 1800k-2000k INR |
| Job categories | Customer Success Manager, Account Manager, Customer Success Lead, Customer Success Operations Manager |
| Skills | Customer Success, Customer Retention, Net Revenue Retention, Account Health Monitoring, Customer Onboarding, Success Planning, Product Adoption, Portfolio Management, Churn Risk Management, Renewal Management, Revenue Growth, Account Expansion, Consultative Sales, Enterprise Account Management, Customer Training |

## What I'm looking for

```text
Seeking a full-time Customer Success or Strategic Account Management role with a B2B SaaS company. Bringing 10 years of experience across customer support, operations and CS, with a track record of managing 400+ accounts, driving adoption and retention, and managing $2M+ MRR. Open to international remote opportunities hiring in India.
```

## About

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At Canibuild, I managed 405 SMB accounts representing $2M+ MRR. I maintained 99% NRR and approximately 99% retention in a segment facing aggressive competitive poaching.

I delivered $24K+ in total gross MRR growth, with expansion ranging from 12–15%. I also designed scalable onboarding frameworks and improved onboarding throughput by 0.5%.

At Kapture CX, I managed strategic enterprise accounts and built account-specific SOPs covering internal workflows, points of contact, and escalation paths. I maintained 105% NRR and created onboarding and training documentation for new team members.

Earlier at Kapture CX, I was responsible for the top 30 enterprise accounts, delivered 15% revenue growth, and led onboarding and training. My experience also includes account executive, operations manager, operations support, and workforce management roles.
```

## Experience

### Customer Success Manager

Canibuild. Apr 2024 - Sep 2026

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Manage 405 SMB accounts ($2M+ MRR), driving product adoption, retention and expansion. Maintained 99% NRR, delivered $24K+ MRR growth, and achieved 12-15% expansion.
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Skills: Customer-Success, Account-Management, Retention, NRR, Onboarding, Product-Adoption, AI-Tools, Workflow-Automation

### Key Account Management Lead

Kapture CX. Jan 2024 - Mar 2024

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Managed strategic enterprise accounts, owning customer relationships, retention and operational delivery. Built account-specific SOPs and maintained 105% NRR.
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Skills: Key-Account-Management, Customer-Success, Retention, NRR, SOPs, Onboarding, Training

### Customer Success Manager

Kapture CX. Jan 2023 - Dec 2023

```text
Responsible for top 30 enterprise accounts, delivering 15% revenue growth. Led onboarding and training, using analytics to resolve customer issues.
```

Skills: Customer-Success, Account-Management, Revenue-Growth, Onboarding, Training, Analytics

### Account Executive

Kapture CX. Jan 2022 - Dec 2022

```text
Delivered consultative selling and built long-term customer relationships.
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Skills: Consultative-Selling, Account-Management, Customer-Relationships

### Manager

Studio86. Jan 2020 - Dec 2021

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Managed operations and support functions.
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### Assistant Ops Support

Convergys. Jan 2014 - Dec 2018

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Provided operations support.
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### WFM Analyst

HSBC HDPI. Jan 2009 - Dec 2012

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Worked as a Workforce Management Analyst.
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## Education

### University of Calcutta

Bachelor of Commerce, Commerce

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Completed a Bachelor of Commerce degree from the University of Calcutta.
```

### Google

Google Project Management Certification, Project Management

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Earned the Google Project Management certification.
```

## Tech stack

- Salesforce
- Slack
- HubSpot
- Microsoft Excel
- Microsoft Power BI
- ElevenLabs
- ChatGPT
- Claude

To contact Vishal, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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