# VISHAL BHARDWAJ

VISHAL BHARDWAJ is a remote worker on Himalayas, Senior Operations & Product Analyst at Jumbo, based in India.

Source: https://himalayas.app/@vishalbhardwaj2

```text
Product manager and operations leader who builds data-backed partner, catalog, and SLA systems that scale high-volume platforms.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | India |
| Authorized to work in | India |
| Job categories | Product Manager, Product Manager, Program Manager, Operations Manager, Product Analyst, Operations Executive, Product Management Manager, Manager Product Management, Software Product Manager |
| Skills | Excel, Google Sheets, Power BI, SQL, Google Analytics, Dashboard Automation, SKU Product Catalog Management, Product Listing, Pricing, SLA Management, Contingency Plan, Process Auditing, Cross functional Coordination, Action Item Tracking, Notion, Slack, Google Workspace, Microsoft 365, Hindi, JavaScript, Matrix, Postman, API Automation |

## What I'm looking for

```text
I’m looking for a product/operations leadership role where I can own end-to-end execution, build SLA + partner and catalog systems, and use SQL/Power BI and API automation to reduce manual work, improve reliability, and scale growth—open to relocation.
```

## About

```text
I’m an operations leader with 7+ years owning end-to-end program execution across high-growth digital and marketplace platforms. I build the operational backbone for scaled businesses—SLA frameworks, partner/vendor networks (50+), catalog and product ops, and real-time reporting—turning ground-level insights into repeatable, data-backed processes.

At Jumbo, I manage multi-platform operations (Fantasy, Pulse, DigiGold, Cherry), run partner life cycle and catalog ownership, and built Power BI/Google Sheets/SQL reporting that eliminated 40% of manual work. Previously at Real11 and ShareChat, I drove 99.9% operational accuracy, incident response within minutes, and reduced repetitive queries by 25% through SOPs—using SQL, Power BI, and API tooling (Postman, JavaScript) to automate and scale.
```

## Experience

### Senior Operations & Product Analyst (current)

Jumbo. Oct 2025 - Present

```text
Own end-to-end operations for a 50+ partner network, designing and enforcing SLA frameworks to improve partner and user support reliability. Lead catalog/product operations, build automated reporting with Power BI/Google Sheets/SQL, and use Postman and JavaScript to automate API testing and operational workflows.
```

Skills: Partner-Network-Management, Gold-Price-Reconciliation, Power-BI, Google-Sheets, SQL, Postman, JavaScript, API-Testing, Report-Automation, Capacity-Planning, Performance-Monitoring

### Operations & Product Analyst

Real11. Aug 2024 - Oct 2025

```text
Maintain zero-defect operational execution across 500+ live events monthly, sustaining 99.9% accuracy in a real-time environment. Serve as first responder for operational incidents, build performance dashboards, and develop forecasting models that improved platform GMV by 25%.
```

Skills: Accuracy, Live-Event-Operations, Incident-Response, Performance-Dashboards, KPI-Reporting, Forecasting, Data-Integrity

### Senior Operations Associate

[ShareChat](https://himalayas.app/companies/sharechat). Jan 2022 - Jul 2024

```text
Owned resolution of 500+ user queries monthly while managing real-time match data and content operations in a high-volume, zero-error environment. Authored SOPs/FAQs/support documentation to reduce repetitive queries by 25% and managed the fantasy content roadmap for a 100K+ user base, increasing participation by 40%.
```

Skills: Documentation, FAQs, Content-Operations, Fantasy-Content-Roadmap, Cross-functional-Coordination, Real-Time-Operations, Quality-Assurance

### Operations Executive

[EXL Pvt. Ltd.](https://himalayas.app/companies/exl). Jul 2021 - Dec 2021

```text
Managed 20+ concurrent vendor relationships by evaluating cost, SLA adherence, and reliability, delivering 10% cost savings. Owned end-to-end budget and financial control with 100% compliance, preventing ₹2 lakhs+ in discrepancies through tracking and pre-approval workflows and building expense-tracking systems to improve reporting visibility by 35%.
```

Skills: vendor-relationship-management, Cost-Management, SLA, Budget-Compliance, Financial-Control, Approval-Workflows, Expense-Reporting, Financial-Reporting, Stakeholder-Management

## Education

### IHM Faridabad

Bachelor's Degree in Hotel Management, Hotel Management. 2015 - 2019

```text
Bachelor's Degree in Hotel Management at IHM Faridabad (2015–2019). Focused on guest experience fundamentals, vendor relations, high-volume event logistics, and operational precision.
```

## Tech stack

- Postman
- Gmail
- Google Analytics
- JavaScript
- Google Workspace
- Google Sheets
- SQL
- Matrix
- Remote
- Jan

To contact VISHAL, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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