# Virusha Subramoney

Virusha Subramoney is a remote worker on Himalayas, Casino Supervisor at Carnival Cruise Line, based in South Africa.

Source: https://himalayas.app/@virushasubramoney

```text
Casino Supervisor at Carnival Cruise Line who coordinated shifts, coached staff, and resolved guest concerns.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | South Africa |
| Authorized to work in | South Africa |
| Salary expectations | 30k+ ZAR |
| Job categories | Customer Experience Specialist, Customer Service, Client Services Representative, Administrative Assistant, Operations Coordinator |
| Skills | Customer Experience, Client Relations, Customer Service, Complaint Resolution, Conflict Resolution, Team Supervision, Staff Coaching, Staff Scheduling, Shift Coordination, Sales Support, Customer Needs Analysis, Operational Administration, Process Compliance, Cash Handling, Chip Transactions |

## What I'm looking for

```text
I'm looking for remote customer support, client services, administration, or operations roles where I can contribute my experience in customer service, staff support, and daily operations.
```

## About

```text
At Carnival Cruise Line, I supervised casino dealers and supported consistent gaming security and operational procedures. I coordinated staff rotations and shift schedules, and worked with croupiers, management, and patrons to support a positive customer experience.

I handled customer queries and disputes, escalating matters when appropriate, and approved cash, chip, and payout transactions accurately. I also trained, coached, and supported new and existing employees.

Earlier, I served as a Casino Croupier at Carnival Cruise Line and Suncoast Casino, delivering customer-focused service and handling gaming equipment and financial transactions. My experience also includes customer service and sales support at Educor, alongside developing knowledge of Python, HTML, and CSS.
```

## Experience

### Casino Supervisor

[Carnival Cruise Line](https://himalayas.app/companies/carnival-corporation). Nov 2021 - May 2026

```text
Supervised casino dealers and supported the consistent application of gaming security and operational procedures. Coordinated staff rotations and shift schedules to support efficient daily operations.
```

Skills: Team-Leadership, Staff-Supervision, Shift-Coordination, Customer-Service, Conflict-Resolution, Cash-Handling, Game-Security, Training, Coaching

### Customer Service Agent / Sales Team Leader

Educor. Jan 2021 - Aug 2021

```text
Responded to customer enquiries and provided information about products and services. Resolved customer concerns and supported a positive customer experience.
```

Skills: Customer-Service, Sales-Support, Customer-Needs-Analysis, Problem-Solving, Communication-Skills

### Casino Croupier

[Carnival Cruise Line](https://himalayas.app/companies/carnival-corporation). Aug 2016 - Mar 2020

```text
Delivered friendly, efficient service and helped create a welcoming environment for international guests. Handled chips, cards, cash and gaming equipment accurately while maintaining game pace.
```

Skills: Customer-Service, Cash-Handling, Gaming-Operations, Financial-Reconciliations, Communication-Skills

### Casino Croupier

Suncoast Casino. Sep 2011 - Jun 2016

```text
Provided customer-focused service in a busy casino environment. Listened to customer concerns, resolved issues promptly and escalated complex matters to a supervisor.
```

Skills: Customer-Service, Conflict-Resolution, Operations, Attention-To-Detail

## Education

### Suncoast Casino Training Academy

Roulette and Blackjack Gaming Licence, Gaming

```text
Earned a Roulette and Blackjack Gaming Licence from Suncoast Casino Training Academy in November 2011.
```

### Creative Arts College

Certificate, Speech and Drama, Music Production and Dance

```text
Studied Speech and Drama, Music Production and Dance at Creative Arts College, completing in January 2011.
```

### Kharwastan Secondary

Grade 12, General

```text
Completed Grade 12 at Kharwastan Secondary.
```

## Tech stack

- Python
- HTML
- CSS

To contact Virusha, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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