# Vinod kumar

Vinod kumar is a remote worker on Himalayas, Program Director at Global ADHD Network, based in India.

Source: https://himalayas.app/@vinodkumar19

```text
Customer support specialist at Global ADHD Network, managing client communications and creating training content with AI tools.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 149k+ INR |
| Job categories | Customer Support Specialist, Program Director, Email Support Specialist, Email Marketing Executive, Chat Support Specialist, Customer Care Executive |
| Skills | Live Chat, Email Support, Customer Service, Issue Resolution, CRM, Spreadsheet Management, Data Management, Content Creation, Scheduling, Email Marketing, Technical Support, Claude, ChatGpt, Gemini, JustCall |

## About

```text
At Global ADHD Network, I manage day-to-day email correspondence and LinkedIn communications, coordinate course schedules, and provide live technical support on Zoom during sessions.

I also create training documents, PowerPoints, handouts, workbooks, and exams using Claude, ChatGPT, and Gemini. I prepare clinic letters and handle general customer support queries.

Previously, I provided email support for UrbanPiper’s restaurant-industry POS platform, resolving account, billing, and technical queries. At Mobile Programming, I managed email marketing campaigns and customer correspondence.

At American Airlines, via TaskUs, I handled live chat queries about travel, bookings, and accounts. At Apple, via Teleperformance, I supported customer orders, sales, and technical troubleshooting through live chat.
```

## Experience

### Program Director (current)

Global ADHD Network. Jan 2024 - Present

```text
Manage day-to-day email correspondence and LinkedIn communications, handle course scheduling and coordination, and provide live technical support on Zoom during sessions. Maintain records across spreadsheets, create training content using AI tools, and use JustCall, HubSpot, and Outlook 365 daily.
```

Skills: Email-Correspondence, LinkedIn, Scheduling, Zoom, Spreadsheets, AI-Tools, Claude, ChatGpt, Gemini, JustCall, HubSpot, Office-365, Content-Creation, Customer-Support

### Chat Support (Order, Sales & Technical)

[Apple](https://himalayas.app/companies/apple). Jul 2021 - Jan 2024

```text
Handled customer order support entirely through live chat, providing sales assistance and technical troubleshooting support over chat.
```

Skills: Live-Chat, Order-support, Sales-Assistance, Technical-Troubleshooting

### Chat Support

[American Airlines](https://himalayas.app/companies/american-airlines)

```text
Delivered live chat support to customers on travel, booking, and account queries, maintaining a prompt, empathetic tone while resolving issues within service-level targets.
```

Skills: Live-Chat, Customer-Service, Travel, Booking, Account-Management

### Email Support

UrbanPiper

```text
Provided email-based customer support for a restaurant and food-industry POS software platform, resolving account, billing, and technical queries via email.
```

Skills: Email-Support, Customer-Service, Issue-Resolution, POS-software

### Customer Care Executive

Reliance

```text
Handled inbound customer queries and complaints, providing an early foundation in customer service.
```

Skills: Customer-Service, Issue-Resolution, Inbound-Calls

### Email Marketing Executive

Mobile Programming

```text
Managed email marketing campaigns and customer correspondence.
```

Skills: Email-Marketing, Campaign-Management, Customer-Correspondence

## Education

### Himachal Pradesh University

Master's Degree

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Pursued a Master's degree.
```

### Chandigarh

Digital Marketing Certification, Digital Marketing

```text
Completed a Digital Marketing Certification.
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## Tech stack

- HubSpot
- Gemini
- Zoom
- ChatGPT

To contact Vinod, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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