# Vini Rao

Vini Rao is a remote worker on Himalayas, Senior Executive at Vodafone LTD, based in India.

Source: https://himalayas.app/@vinirao

```text
Aspiring Business Analyst turning customer, sales, and operations data into actionable insights with SQL, Python, and Tableau.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 16600k+ INR |
| Job categories | Business Analyst |
| Skills | Business Analysis, Data Analysis, SQL, Python, Tableau, MySQL, Data Visualization, KPI Reporting, Statistical Analysis, Root Cause Analysis, Requirements Gathering, Process Improvement, Financial Analysis, Data Mining, Data Interpretation |
| LinkedIn | https://linkedin.com/in/vini-rao-4b0429a9 |
| GitHub | https://github.com/RaoV6 |

## About

```text
At Vodafone LTD, I perform root cause analysis on recurring customer issues and collaborate with technical teams to improve resolution processes. This work reduced escalations by 30% and average resolution time by 25%.

Across my analytics projects, I’ve used Python and SQL to examine sales, customer, and restaurant data. My Zomato Restaurant Performance Analytics Dashboard brought ratings, engagement, and performance into an interactive Tableau view with 8+ KPIs.

For the Tata Business Insights Dashboard, I consolidated reports into an interactive Tableau dashboard with 10+ KPIs, reducing manual reporting effort by 70%. I also analyzed mobile app adoption and found a statistically significant increase in customer spending.

My experience spans customer operations, recruitment, and financial services, alongside a Professional Certificate in Data Science and Business Analytics from University of Maryland and upGrad. I’m now looking to apply my analysis and reporting skills to business problems and data-informed decisions.
```

## Experience

### Senior Executive (current)

Vodafone LTD. Feb 2022 - Present

```text
Managed 100+ customer interactions per shift, achieving 95%+ customer satisfaction. Performed root cause analysis, reducing escalations by 30% and improving resolution time by 25%.
```

Skills: Customer-Service, Root-Cause-Analysis, Stakeholder-Management, Process-Optimization, Mentorship

### Customer Service Representative

Lenskart LTD. Nov 2020 - Jan 2022

```text
Managed 80+ customer interactions daily across chat and voice channels. Investigated and resolved issues through root cause analysis, reducing escalations by 25% and improving customer satisfaction by 20%.
```

Skills: Customer-Service, Root-Cause-Analysis, Issue-Resolution, Communication-Skills

### Talent Acquisition Executive

BIGMART RETAIL. Aug 2019 - Mar 2020

```text
Conducted 50+ candidate interviews per month, collaborating with hiring managers to streamline recruitment. Managed recruitment metrics and candidate pipeline data, reducing hiring turnaround time by 20%.
```

Skills: Recruitment, Interviewing, Data-Management, Process-Optimization, Onboarding, Training

### Financial Service Consultant

ICICI PRUDENTIAL LTD. Aug 2018 - Jan 2019

```text
Analyzed clients' financial profiles and investment objectives to recommend tailored insurance and investment solutions. Leveraged financial analysis to deliver personalized recommendations, contributing to a 20% increase in policy sales.
```

Skills: Financial-Analysis, Customer-Relationship-Management, Investment-Advisory, Portfolio-Monitoring

### Executive Operation

AXIS SECURITIES LTD. Jun 2017 - Jul 2018

```text
Processed financial transactions and account updates with 100% compliance to regulatory policies. Educated clients on investment products and market trends to strengthen client relationships.
```

Skills: Financial-Transactions, Compliance, Client-Education, Data-Accuracy

## Education

### University of Maryland

Professional Certificate, Data Science and Business Analytics. 2024 - Present

Activities and societies: Course Modules: Data Analysis using SQL, Introduction to Python, Introduction to Machine Learning and Linear Regression, Visualization using Tableau, Statistical Analysis

```text
Professional Certificate in Data Science and Business Analytics from University of Maryland and upGrad, completed from March 2024 to November 2024.
```

### D.D.C.E Utkal University

Master's in Commerce, Commerce. 2015 - 2017

```text
Master's in Commerce with Accounts Honors from D.D.C.E Utkal University, completed from April 2015 to July 2017.
```

## Tech stack

- Tableau
- MySQL
- Python
- Microsoft Excel
- SQL

To contact Vini, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

## People also viewed

- [devendra singh Rajawat](https://himalayas.app/@devendrasinghrajawat): Risk Analyst, Northern Arc Capital Limited
- [Sharvari kshirsagar](https://himalayas.app/@sharvarikshirsagar): Business Analyst, Tata Group (Forage)
- [manaswi singh](https://himalayas.app/@manaswisingh): Business Analyst, PhonePe
- [ABHIJEET kanse](https://himalayas.app/@abhijeetkanse): Business Analyst, Paranjape Schemes and Construction Limited
- [Priyanshu Hazra](https://himalayas.app/@priyanshuhazra): Junior Associate, Data Marshall
- [Sujata Bhalme](https://himalayas.app/@sujatabhalme): Business Development Manager, Bajaj Allianz
- [Chandrakumar Kalwani](https://himalayas.app/@chandrakumarkalwani): Customer Services Advisor, XPO India Shared Services
- [Mohan K](https://himalayas.app/@mohank1): Business Analyst, Advanced Datawork
- [Sushma Jha](https://himalayas.app/@sushmajha): Associate Development Manager, ICICI Lombard
- [Md Abuzar Khan](https://himalayas.app/@mdabuzarkhan): Associate, Concentrix Private Limited