# vinay Raj

vinay Raj is a remote worker on Himalayas, Associate Analyst at Wipro Ltd, based in India.

Source: https://himalayas.app/@vinayraj4

```text
Mortgage complaints analyst at Wipro who investigates cases and drafts Final Response Letters.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 2500k+ INR |
| Job categories | Mortgage Complaints Analyst, Banking Operations Analyst, Complaints Analyst, Credit Analyst |
| Skills | Complaint Investigation, Complaint Resolution, Mortgage Operations, Banking Operations, Case assessment, DISP, Regulatory Compliance, SLA Management, Root Cause Analysis, Credit Amendments, Document Verification, Documentation And Records Management, Client Communication, Customer Service, Customer Experience |

## About

```text
At Wipro Ltd, I investigate mortgage and banking complaints, reviewing account activity, customer history, correspondence, call records, and supporting evidence to assess each case.

I draft Final Response Letters that document investigation findings, decisions, and complaint outcomes. I also maintain case records and progress assigned complaints within SLA and FCA DISP requirements.

At Tata Consultancy Services (TCS), I managed credit amendment requests and verified customer information and supporting documents across internal banking systems.

I updated customer credit files with Equifax, Experian, and TransUnion, then checked that amendments were reflected accurately in the relevant records.
```

## Experience

### Associate Analyst (current)

[Wipro Ltd](https://himalayas.app/companies/wipro-limited). Oct 2025 - Present

```text
Handles mortgage and banking complaints, conducts end-to-end investigations, and ensures fair, accurate, and timely resolutions. Manages cases within SLA, quality, and regulatory requirements, and drafts Final Response Letters.
```

Skills: Complaint-Investigation, Mortgage-Operations, Client-Communication, SLA-Management, Regulatory-Compliance, DISP, Documentation, SharePoint, DPR-Preparation, Root-Cause-Analysis

### Process Associate

[Tata Consultancy Services](https://himalayas.app/companies/tata-consultancy-services). May 2021 - May 2023

```text
Managed credit amendment requests, verified customer and credit information, and coordinated with internal teams. Updated credit files with Equifax, Experian, and TransUnion and performed post-update checks.
```

Skills: Credit-Amendments, Document-Verification, Customer-Service, Banking-Operations, Equifax, Experian, TransUnion, Process-Improvement, Attention-To-Detail

## Education

### Visakha Institute of Professional Studies, Andhra University

MBA, Human Resources. 2020 - 2022. Grade: 75%

```text
Pursued an MBA in Human Resources from 2020 to 2022, achieving a GPA of 75%.
```

### Aditya Degree College, Andhra University

BBA, Business Administration. 2017 - 2020. Grade: 75%

```text
Completed a Bachelor of Business Administration from 2017 to 2020, achieving a GPA of 75%.
```

### Narayana Junior College

Intermediate, MPC. 2015 - 2017. Grade: 84%

```text
Completed Intermediate education with a focus on MPC, achieving a GPA of 84%.
```

### Navya Vikas Model School

SSC. 2014 - 2015. Grade: 87%

```text
Completed SSC in 2015, achieving a GPA of 87%.
```

## Tech stack

- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint

To contact vinay, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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