# Vinaya K C

Vinaya K C is a remote worker on Himalayas, L2 Application Support Engineer at Tata Consultancy Services, based in India.

Source: https://himalayas.app/@vinayakc1

```text
L2 Application Support Engineer at TATA CONSULTANCY SERVICES who resolved 100+ monthly tickets with 99.9% SLA compliance.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 60k+ USD |
| Job categories | Application Support Engineer, Technical Support Engineer, Service Desk Analyst |
| Skills | Application Support, Incident Management, Production Support, SQL Troubleshooting, SQL Server, ServiceNow, ITIL, SLA Management, Log Analysis, Application Monitoring, job scheduling, Mainframe, Mapics, Documentum, Access Management |

## About

```text
At TATA CONSULTANCY SERVICES (EXELON PROJECT), I resolved 100+ tickets per month with 99.9% SLA compliance for critical enterprise applications, managing the incident lifecycle under the ITIL framework.

I investigated logs and ran complex SQL queries to identify root causes and optimize batch jobs. I also supported deployment cycles and worked with DevOps and engineering teams on proactive monitoring and escalations.

At TATA CONSULTANCY SERVICES (CUMMINS PROJECT), I supported MAPICS and Mainframe applications, resolving 100+ tickets per month with 99.9% SLA compliance. I also provided L1 support to 500+ global users and handled access, enrollment, and account-related requests.
```

## Experience

### L2 Application Support Engineer

[Tata Consultancy Services](https://himalayas.app/companies/tata-consultancy-services). Jan 2024 - Jan 2026

```text
Resolved 100+ tickets per month in ServiceNow with 99.9% SLA compliance for critical enterprise applications, managing the full incident lifecycle per ITIL. Performed log investigations and complex SQL queries to identify root causes, optimize batch jobs, and support deployment cycles.
```

Skills: ServiceNow, SQL-Server, ITIL, Incident-Management, SLA-Management, Log-Analysis, job-scheduling, Application-Monitoring, SQL-Troubleshooting, DevOps

### L1 Application Support Engineer

[Tata Consultancy Services](https://himalayas.app/companies/tata-consultancy-services). Jan 2022 - Jan 2024

```text
Resolved 100+ tickets per month in ServiceNow for MAPICS and Mainframe applications with 99.9% SLA compliance. Provided L1 support via email, chat, and phone for 500+ global users, handling account, access, and password reset issues.
```

Skills: ServiceNow, Mapics, Mainframe, LMS, Access-Management, User-Provisioning, System-Monitoring, job-scheduling, Batch-Deployment

## Education

### Nehru College of Engineering and Research Centre

Master of Computer Application, Computers

```text
Completed a Master's in Computer Application with a focus on computers.
```

### Yuvakshetra Institute of Management Studies

Bachelor of Computer Application, Computers

```text
Completed a Bachelor's in Computer Application with a focus on computers.
```

## Tech stack

- ServiceNow

To contact Vinaya, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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