# Viktor Yashkov

Viktor Yashkov is a remote worker on Himalayas, Customer Support Specialist at GetRentacar.com, based in Netherlands.

Source: https://himalayas.app/@viktoryashkov

```text
Customer Support Specialist at GetRentacar.com who managed customer cases from first enquiry through booking and rental delivery.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Netherlands |
| Authorized to work in | Netherlands |
| Salary expectations | 30k+ EUR |
| Job categories | Customer Support Specialist, Account Manager |
| Skills | Customer Support, Omni Channel Support, Case Ownership, Customer Relationship Management, Complaint Handling, Issue Resolution, Troubleshooting, Escalation Management, Root Cause Investigation, Partner Support, Booking Coordination, Payment Coordination, KPI Tracking, Process documentation, Development Coordination |

## About

```text
At GetRentacar.com, I supported international customers from their first enquiry through booking and the full rental period. I handled cases across email, website chat, messaging and phone.

I investigated booking and account issues, coordinated fixes with vehicle-owner partners and internal teams, and followed cases through to resolution. I also sourced suitable vehicles, clarified availability and conditions, and supported partner accounts.

I reported software bugs to developers, reproduced issues and tested fixes. I also documented workflows and helped onboard and train new colleagues.
```

## Experience

### Customer Support Specialist

GetRentacar.com. Dec 2021 - May 2026

```text
Managed customer enquiries and relationships from first contact through booking and full rental period, handling approximately 30 enquiries per day and coordinating up to 100 customer cases. Worked with international partners, investigated issues, reported bugs, and documented workflows.
```

Skills: Customer-Support, Omni-Channel-Support, Case-Ownership, Complaint-Handling, Troubleshooting, Escalation-Management, Root-Cause-Investigation, Partner-Support, Booking-Coordination, Payment-Coordination, KPI-Tracking, Process-documentation, AmoCRM, Kommo, YouTrack, Internal-CRMs, Business-Telephony-and-VoIP, Excel, Google-Sheets

### Store Administrator / Store Manager

Korzina supermarket chain. Jan 2019 - Jan 2021

```text
Managed store operations and administration for a supermarket chain.
```

### Wine Sales Consultant

Alma Valley. Jan 2017 - Jan 2019

```text
Provided wine sales consulting services.
```

### Fresh Products Department Manager

Retail. Jan 2014 - Jan 2017

```text
Managed the fresh products department in a retail setting.
```

### Shelf Merchandising Department Manager

Retail. Jan 2013 - Jan 2014

```text
Managed shelf merchandising department in a retail setting.
```

## Education

### Taras Shevchenko National University of Kyiv

Bachelor's degree, Tourism

```text
Studied Tourism at Taras Shevchenko National University of Kyiv, completing in 2012.
```

## Tech stack

- AmoCRM
- YouTrack
- Google Sheets

To contact Viktor, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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