# Vidhya Vijaykumar

Vidhya Vijaykumar is a remote worker on Himalayas, Associate Consultant – Infrastructure Operations & Monitoring at Capgemini India, based in United Arab Emirates.

Source: https://himalayas.app/@vidhyavijaykumar

```text
I resolve infrastructure incidents, improve monitoring, and keep enterprise services within SLA.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United Arab Emirates |
| Authorized to work in | United Arab Emirates |
| Salary expectations | 60k+ USD |
| Job categories | Support Engineer, IT Infrastructure Operations Engineer, NOC Engineer, Incident Manager |
| Skills | Incident Management, Service Request Management, Ticket Triage, Incident Triage, ITIL, SLA Management, Escalation Management, Root Cause Analysis, Problem Management, Change Management, Rollback Planning, KPI Tracking, Stakeholder Communication, Vendor coordination, Technical Documentation, Asset Management, Windows, Linux, Solaris, Aix, Zabbix, Centreon, KLO, Grafana, Log Analysis, Infrastructure Monitoring, ServiceNow, Jira, Confluence, Microsoft Teams, Slack, Active Directory, Microsoft 365 Administration, VDI, VoIP Support, hardware troubleshooting, Software Troubleshooting, Networking, Cloud Services, TeamViewer |

## What I'm looking for

```text
I'm looking for an infrastructure operations or support role where I can resolve incidents, improve monitoring and service quality, collaborate with technical teams, and contribute to reliable 24x7 operations.
```

## About

```text
At Capgemini, I investigate and resolve incidents across servers, applications, infrastructure, and end-user environments. I use proactive monitoring and structured troubleshooting to restore services within agreed SLAs.

I've progressed from NOC Operations Analyst to Senior Analyst and Associate Consultant, providing L1/L2 support, triaging P2/P3 tickets, analyzing alerts and logs, and coordinating L2/L3 teams, vendors, and stakeholders. I also support change activities, asset tracking, root cause analysis, and service-request management.

I fine-tuned alert rules and thresholds to reduce false positives by approximately 30%, while helping standardize escalation paths to improve resolution speed and quality. I enjoy sharing operational knowledge through documentation, presentations, and KT sessions.
```

## Experience

### Associate Consultant – Infrastructure Operations & Monitoring

[Capgemini India](https://himalayas.app/companies/capgemini-technology-services). Oct 2024 - Jul 2026

```text
Investigated and resolved technical incidents affecting servers, applications, and infrastructure through proactive monitoring and structured troubleshooting. Coordinated with L2/L3 teams, vendors, and stakeholders to ensure timely restoration and service improvement.
```

Skills: Incident-Management, Service-Request-Management, ITIL, SLA-Management, Escalation-Management, Root-Cause-Analysis, Zabbix, Centreon, ServiceNow, Jira, Confluence, Microsoft-Teams, Slack, Active-Directory, Microsoft-365, VDI, VoIP, hardware-troubleshooting, Networking, TeamViewer, Asset-Management, Change-Management, Documentation, Knowledge-Sharing

### Senior Analyst – Infrastructure Operations & Monitoring

[Capgemini India](https://himalayas.app/companies/capgemini-technology-services). Jul 2023 - Oct 2024

```text
Provided L1/L2 support for infrastructure and monitoring incidents, conducted health checks and performance analysis, and maintained accurate records in ServiceNow and Jira. Supported root cause analysis and contributed to knowledge sharing and documentation.
```

Skills: Incident-Management, Service-Request-Management, ITIL, SLA-Management, Root-Cause-Analysis, ServiceNow, Jira, Confluence, Microsoft-Teams, Slack, Zabbix, Centreon, Monitoring, Performance-Analysis, Documentation, Knowledge-Sharing

### Analyst – NOC Operations

[Capgemini India](https://himalayas.app/companies/capgemini-technology-services). Oct 2021 - Jul 2023

```text
Supported 24x7 Network Operations Center activities, monitored infrastructure and applications, and performed initial triage and escalation of technical alerts. Provided Level 1 troubleshooting and maintained shift handovers and incident updates.
```

Skills: NOC-Operations, Incident-Management, ITIL, Monitoring, Troubleshooting, Escalation-Management, Shift-Handoff, Documentation, Communication-Skills

## Education

### BMS Institute of Technology

Master of Computer Applications, Computer Applications. 2019 - 2021

```text
Pursued a Master of Computer Applications degree from BMS Institute of Technology, Bangalore, from 2019 to 2021.
```

### New Baldwin International Degree College

Bachelor of Computer Applications, Computer Applications. 2016 - 2019

```text
Completed a Bachelor of Computer Applications degree from New Baldwin International Degree College, Bangalore, from 2016 to 2019.
```

## Tech stack

- Slack
- Microsoft Teams
- Jira
- Grafana
- Zabbix
- Linux
- Windows
- Confluence
- TeamViewer
- ServiceNow

To contact Vidhya, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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