# Victor Nguyen

Victor Nguyen is a remote worker on Himalayas, Customer Success Professional, Enterprise Accounts at Cotality, based in United States.

Source: https://himalayas.app/@victornguyen2

```text
Customer Success Manager at Cotality who retained $7.1M and turned a $300K at-risk renewal into $2.5M.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 80k+ USD |
| Job categories | Customer Success Manager, Account Manager |
| Skills | Customer Success Management, Account Management, Customer Retention, Renewal Management, Renewal Planning, Upselling, Cross Selling, Churn Risk Management, Enterprise Account Management, Contract Negotiation, Renewal Pricing, Quarterly Business Review, Security Software, Cybersecurity, Security and Compliance |
| LinkedIn | https://linkedin.com/in/huyvictornguyen |

## About

```text
At Cotality, I managed 10 Fortune 500 accounts worth $7.1M and retained 100% of the portfolio. I turned a $300K renewal at risk into a five-year, $2.5M commitment.

I also sold $3M+ in upsell and cross-sell by connecting new use cases to client priorities and building ROI cases from their financials. I built a NotebookLM hub and Gemini Gem to flag renewal risks from contract history, and forecast deals in Gong.

At Netwrix, I retained 95%+ of about $4.5M in recurring revenue across 350 accounts and sold $500K+ in upsells each year. I also displaced Varonis at Samsung Semiconductor Texas for a $100K+ ARR contract through a six-month proof of concept.
```

## Experience

### Customer Success Professional, Enterprise Accounts

Cotality. Mar 2025 - May 2026

```text
Managed a book of 10 Fortune 500 accounts worth $7.1M and retained 100% of it. Converted a $300K at-risk renewal into a 5-year, $2.5M commitment and sold $3M+ in upsells and cross-sells.
```

Skills: Salesforce, Gong, NotebookLM, Gemini, Renewal-Planning, Account-Management, Upselling, Cross-Selling, AI, Churn-Analysis

### Account Executive

Netwrix Corporation. Jan 2016 - Aug 2024

```text
Promoted to Account Manager after demonstrating strong sales performance and account management capabilities.
```

### Account Manager

Netwrix Corporation. Jan 2016 - Aug 2024

```text
Retained 95%+ of 350 accounts representing about $4.5M in recurring revenue and sold $500K+ in upsells annually. Won President's Club and displaced a competitor at Samsung Semiconductor Texas.
```

Skills: Salesforce, Gong, Renewal-Management, Churn-Risk-Management, Quarterly-Business-Review, Upselling, Cross-Selling, NIST, HIPAA, GDPR, ISO-27001

### Account Executive

Spectrum Business. Dec 2013 - Dec 2015

```text
Won new enterprise accounts through outbound selling and advised on managed security with Cisco Meraki and Fortinet.
```

Skills: Outbound-Sales, Cisco-Meraki, Fortinet, Managed-Security

### Enterprise Account Executive

[IBM](https://himalayas.app/companies/ibm-com)

```text
Sold Enterprise Content Management and workflow automation through multi-phase public sector RFPs. Achieved Hundred Percent Club recognition.
```

Skills: Enterprise-Content-Management, Workflow-Automation, Public-Sector, RFP, SLED

## Education

### UiPath

UiPath Automation Business Analyst Associate, Automation

```text
Earned the UiPath Automation Business Analyst Associate certification in May 2026, covering business case, PDD, UAT, and agentic automation.
```

### Google

Google AI Professional Certificate, Artificial Intelligence

```text
Completed the Google AI Professional Certificate in February 2026, focusing on Gemini Deep Research and AI Studio applications.
```

### Anthropic Academy

AI Fluency and AI Capabilities and Limitations, Artificial Intelligence. Grade: 10/10

```text
Completed AI Fluency and AI Capabilities and Limitations courses at Anthropic Academy in June 2026, focusing on responsible AI use.
```

### Google

Google Cybersecurity Professional Certificate, Cybersecurity

```text
Completed the Google Cybersecurity Professional Certificate in July 2023, covering Splunk SIEM, intrusion detection, Linux, SQL, and Python.
```

### IBM

IBM Cybersecurity Fundamentals, Cybersecurity

```text
Completed the IBM Cybersecurity Fundamentals certification in December 2022, covering threat analysis and information security.
```

## Tech stack

- Splunk
- Salesforce
- Python
- Linux
- Gemini
- SQL
- Fortinet

To contact Victor, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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