# Victoria S

Victoria S is a remote worker on Himalayas, Technical Onboarding Specialist at eKomi, based in Germany.

Source: https://himalayas.app/@victorias3

```text
Customer Success and Technical Onboarding Specialist at eKomi, who guided B2B customers from kickoff through SaaS go-live.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Germany |
| Authorized to work in | Germany |
| Salary expectations | 40k+ EUR |
| Job categories | Customer Success Specialist, Technical Onboarding, UX Designer, UAT Analyst, Implementation Specialist |
| Skills | Customer Success, B2B Onboarding, Technical Onboarding, SaaS Implementation, Platform Configuration, User Acceptance Testing, Functional Testing, Tier 1 Technical Support, Escalation Handling, User Training, User Enablement, UX Design, Usability Testing, Workflow Design, Requirements Gathering |

## About

```text
At eKomi, I guided B2B customers through onboarding, platform configuration, implementation, and go-live. I developed self-service training content and provided first-line technical support, investigating integration issues and coordinating escalations with Product and Engineering.

At Travel Club, I configured negotiated airline fares and validated booking flows across web and GDS, including UX definition and UAT. At Turismo Cocha, I led the migration to a web-based GDS for 1,000+ travel agents, redesigning booking workflows and supporting adoption with prototypes, guides, and testing.
```

## Experience

### Technical Onboarding Specialist

eKomi. Oct 2021 - Jun 2024

```text
Led B2B customer onboarding from kickoff through platform configuration, implementation, and go-live, combining customer guidance with practical technical support. Configured customer accounts, guided REST API and plugin implementations, and provided first-line technical support.
```

Skills: Customer-Onboarding, SaaS-Implementation, REST-APIs, Platform-Configuration, Technical-Support, Training, UAT, Cross-Functional-Collaboration

### Airline Product Specialist (Key User)

Travel Club. Aug 2016 - May 2018

```text
Owned configuration and promotion of negotiated airline fares in the company's web booking platform, acting as functional bridge between commercial teams, developers, and end users. Led UX definition and interface validation for fare displays, conducted UAT, and created documentation and training materials.
```

Skills: Airfares, GDS, Booking-Platforms, UX, UAT, Documentation, Training, Team-Coordination

### Training Specialist / HR Assistant

Travel Club. Oct 2013 - Aug 2016

```text
Designed and launched the company's first structured employee onboarding and training programs, expanding training beyond sales while supporting recruitment and HR operations. Developed training manuals, delivered sessions, and coordinated new-hire onboarding.
```

Skills: Training, Onboarding, Human-Resources, Recruitment, Documentation, Employee-Development

### Airline Systems Project Analyst

Turismo Cocha. Mar 2012 - Sep 2013

```text
Led migration from Turbo Sabre to a web-based GDS for 1,000+ travel agents, acting as UX key user between operations, IT, and Sabre developers. Redesigned booking workflows and UI, created prototypes and documentation, and conducted UAT and functional testing.
```

Skills: GDS-Migration, Sabre, UX, Prototyping, UAT, Functional-Testing, Documentation, Workflow-Design

### Project Analyst, Airline Services

Advitair S.A.. Dec 2010 - Mar 2012

```text
Supported LATAM Airlines' migration from Amadeus to Sabre for interline agreements, focusing on functional validation and operational workflows. Conducted functional testing with partner airlines and coordinated with Sabre and IT teams.
```

Skills: Functional-Testing, GDS, Amadeus, Sabre, Interline-Agreements-Management, Coordination

## Education

### Universidad de las Américas

Not graduated, Business Administration and Management. 1998 - 2000

```text
Studied Business Administration and Management but did not graduate.
```

### LinkedIn Learning

Course, API

```text
Completed training on Learning REST APIs.
```

### Coursera

Course, UI/UX Design

```text
Completed coursework in Figma for UI/UX and Web Design in Figma.
```

### Udemy

Course, User Acceptance Testing

```text
Completed a course on Master User Acceptance Testing UAT.
```

### LinkedIn Learning

Course, API Testing

```text
Completed training on Postman Essential Training.
```

### Beam Institute of Technology

Certificate, UX/UI Engineering. 2024 - 2025

```text
Completed a UX/UI Engineering Certificate from August 2024 to February 2025.
```

### Thrive

Course, Project Management

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Completed training on AI-Augmented Project Management.
```

### Kiron

Course, Project Management

```text
Completed training on AI-Augmented Project Management.
```

### Udemy

Course, Product Management

```text
Completed a course on Master Product Management.
```

### Packt

Course, UI/UX Design

```text
Completed coursework in Figma for UI/UX and Web Design in Figma.
```

## Tech stack

- Postman
- Figma
- JavaScript
- WordPress
- Canva
- HTML
- CSS

To contact Victoria, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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