# victoria onyinye

victoria onyinye is a remote worker on Himalayas, Administrative Assistant at Dodoship Logistics Nigeria, based in Nigeria.

Source: https://himalayas.app/@victoriaonyinye

```text
Customer service representative at Access Bank Nigeria who guided customers through banking requests and helped prevent a potential fraud attempt.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Nigeria |
| Authorized to work in | Nigeria |
| Salary expectations | 60k+ USD |
| Job categories | Customer Service |
| Skills | Customer Service, Customer enquiries handling, Complaint Handling, Customer Follow up, Issue escalation, Document Verification, CRM Updates, Record keeping, Data Protection, Invoicing, Order Processing, Delivery Coordination, Google Sheets, Excel, Customer Relationship Management |
| Portfolio | https://victoria-agamegwa.profolio.ng |
| LinkedIn | https://linkedin.com/in/victoriaagamegwa |

## About

```text
At Access Bank Nigeria, I handled customer calls and email enquiries, guided people through documentation and payments, and kept accurate CRM records. I followed up on requests until they were resolved, including account migrations and detail updates.

When transfers or POS payments failed, or inflows were delayed, I documented the complaint, escalated it to the relevant team, and followed up with the customer. I also flagged a signature mismatch on a suspicious request, preventing a potential fraud attempt.

At Dodoship Logistics Nigeria, I follow up on order and delivery enquiries and coordinate with operations and warehouse teams to resolve issues. I improved documentation and tracking, reducing order processing time by 20%.

At Bryan Moses Consulting, I reduced response time to client requests by 30% and maintained 100% accuracy in financial documentation and invoicing.
```

## Experience

### Administrative Assistant (current)

Dodoship Logistics Nigeria. Feb 2026 - Present

```text
Follow up with customers by phone and email on order and delivery enquiries until each issue is resolved. Prepare quotations and invoices, keep order, delivery, and inventory records accurate in Google Sheets and Excel, and coordinate with operations and warehouse teams to resolve delivery issues.
```

Skills: Customer-Follow-up, Quotations, Invoicing, Google-Sheets, Excel, Inventory-Management, Coordination

### Customer Service Agent / Contact Center Representative

Access Bank Nigeria. Mar 2022 - Jan 2026

```text
Handled over 70 inbound calls and 50 email enquiries daily within strict SLAs while maintaining a 95% customer satisfaction score and accurate CRM records. Guided customers through documentation requirements, verified submitted documents, and resolved failed transfers, POS payments, and delayed inflows.
```

Skills: Customer-Service, CRM, Documentation, Complaint-Handling, Escalation-Management, Confidentiality, Data-Protection, Email-Communication, Phone-Communication

### Administrative Assistant

Bryan Moses Consulting. Feb 2021 - Mar 2022

```text
Reduced response time to client requests by 30% and maintained 100% accuracy in financial documentation and invoicing.
```

Skills: Client-Communication, Financial-Documentation, Invoicing, Accuracy

## Education

### Career Crafters Academy

Certified Virtual Assistant, Virtual Assistance

```text
Certified Virtual Assistant from Career Crafters Academy in 2025.
```

### Nnamdi Azikiwe University

Bachelor of Arts, History and International Studies. 2014 - 2018

```text
Bachelor of Arts in History and International Studies from Nnamdi Azikiwe University, Awka, from 2014 to 2018.
```

### National Youth Service Corps

National Youth Service Corps, National Service

```text
Completed the National Youth Service Corps (NYSC) program.
```

### ALX Africa

Certified Virtual Assistant, Virtual Assistance

```text
Certified Virtual Assistant from ALX Africa in 2024.
```

### Datacom

Service Desk Job Simulation, Service Desk

```text
Completed a Service Desk Job Simulation at Datacom.
```

## Tech stack

- Google Sheets
- Microsoft Excel

To contact victoria, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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